Windows 11 I have a BitLocker key in my live account but not working when i transferred to an exact same laptop

  • Thread starter Thread starter apextc
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apextc

I backed up my surface book 2 when it's screen crashed and now I am unable to retrieve any of the information from it's hard drive with a message stating I have the wrong/incorrect bitlocker key.Situation:Laptop 1: Surface Book 2 where I have the bitlocker key present in my office account. I have this key in hand. This laptop screen was not working so my work replaced the EXACT SAME LAPTOP for me. I backed up everything on a hard drive.Laptop 2: Exact same as Laptop 1 replaced. I plug in the hard drive and it asks me for the bitlocker key and it says it is not valid.Windows has an open ticket

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