Windows 10 I need to clean and return a reburbished desktop to the Amazon reseller, but the computer will not allow a reset.

  • Thread starter Thread starter Lance Zurek
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Lance Zurek

i need to return a Windows 10 desktop where the computer apparently has memory issues and shuts down at random times. I have saved passwords in my browser, and have used my pin and email address for administrator account---all of which I want removed before I send it back.I was the ONLY used of this machine, and as such the ONLY administrator.The computer will not complete a reset, and will not allow a reset. I have tried numerous times. There is apparently no back up of Windows 10 found on the computer to reset from. I need to do this soon, so the replacement machine can be shipped out to me

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