Windows 10 I2CHID Device Driver Issue - Dell Latitude 3490

[Abhinav Bharadwaj R]

Dear Support Team,


As you could see the Subject/Question, which is being very self-explanatory, I'm facing this issue for the past 5months and still fighting the battle against it.


I have gone through almost every forum, redirecting me to multiple branches of the same set of solution, which eventually are not solving the problem.


1. Tried uninstalling the driver and restarting my System - Works like a charm for 2days and then again Fails to be like a permanent solution.


2. Performing update to the Driver - same as the above mentioned, not working to be a permanent solution.


Driver Information :


DriverName : hidi2c.inf_amd64_9d57c3fa99978b4c


DriverVersion : 10.0.18362.1

DriverProvider : Microsoft

DeviceInstanceID : ACPI\DELL08BC\4&A74F4E0&0

SetupClass : {745a17a0-74d3-11d0-b6fe-00a0c90f57da}

RebootOption : false

UpgradeDevice : true

IsDriverOEM : false

InstallStatus : 0x0

DriverDescription : I2C HID Device


Also, for your reference, I'm posting the observation from Event Viewer for "I2CHID Device"


2020-09-05 - 07:02:56 PM :


Device ACPI\DELL08BC\4&a74f4e0&0 was not migrated due to partial or ambiguous match.


Last Device Instance Id: USB\VID_413C&PID_2003\5&660c69b&0&2

Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}

Location Path:

Migration Rank: 0xF000FFFFFFFFF122

Present: false

Status: 0xC0000719


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Device ACPI\DELL08BC\4&a74f4e0&0 was configured.


Driver Name: hidi2c.inf

Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}

Driver Date: 06/21/2006

Driver Version: 10.0.18362.1

Driver Provider: Microsoft

Driver Section: hidi2c_Device.NT

Driver Rank: 0xFF2000

Matching Device Id: ACPI\PNP0C50

Outranked Drivers:

Device Updated: true

Parent Device: PCI\VEN_8086&DEV_9DE8&SUBSYS_08BC1028&REV_30\3&11583659&0&A8


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Device ACPI\DELL08BC\4&a74f4e0&0 was started.

Driver Name: hidi2c.inf

Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}

Service: hidi2c

Lower Filters:

Upper Filters: mshidkmdf


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Driver Management concluded the process to install driver hidi2c.inf_amd64_9d57c3fa99978b4c for Device Instance ID ACPI\DELL08BC\4&A74F4E0&0 with the following status: 0x0.


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Kindly help to sort out this issue at the earliest.

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