Windows 10 IE crashes frequently, need to understand the cause with crash dump.

  • Thread starter Thread starter Chaitanya Chakri Annam
  • Start date Start date
C

Chaitanya Chakri Annam

Hi,

The following is the crash dump .. with Windbg -v analyze:

Can i know the root cause of the crash .

DUMP_CLASS: 2

DUMP_QUALIFIER: 400

CONTEXT: (.ecxr)
eax=abababab ebx=12eb8c20 ecx=12eb8c20 edx=40000000 esi=60200af0 edi=1411fa4c
eip=60200afd esp=1411fa34 ebp=1411fa40 iopl=0 nv up ei pl zr na pe cy
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010247
jscript9!QueryContinuePoller::TryInterruptPoll+0xd:
60200afd 8bb8e0050000 mov edi,dword ptr [eax+5E0h] ds:002b:ababb18b=????????
Resetting default scope

FAULTING_IP:
jscript9!QueryContinuePoller::TryInterruptPoll+d
60200afd 8bb8e0050000 mov edi,dword ptr [eax+5E0h]

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 60200afd (jscript9!QueryContinuePoller::TryInterruptPoll+0x0000000d)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: ababb18b
Attempt to read from address ababb18b

PROCESS_NAME: iexplore.exe

FOLLOWUP_IP:
jscript9!QueryContinuePoller::TryInterruptPoll+d
60200afd 8bb8e0050000 mov edi,dword ptr [eax+5E0h]

READ_ADDRESS: ababb18b

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 00000000

EXCEPTION_PARAMETER2: ababb18b

WATSON_BKT_PROCSTAMP: 66482d2

WATSON_BKT_PROCVER: 11.0.17763.771

PROCESS_VER_PRODUCT: Internet Explorer

WATSON_BKT_MODULE: jscript9.dll

WATSON_BKT_MODSTAMP: 9a211945

WATSON_BKT_MODOFFSET: 120afd

WATSON_BKT_MODVER: 11.0.17763.831

MODULE_VER_PRODUCT: Internet Explorer

BUILD_VERSION_STRING: 17763.1.x86fre.rs5_release.180914-1434

MODLIST_WITH_TSCHKSUM_HASH: f6cfd90a1516511da3c36418266726283fb5864b

MODLIST_SHA1_HASH: 7c982b6c7bc241af9304a86b6ebdbb6862e5c1f9

COMMENT: Dump created by DbgHost. Second_Chance_Exception_C0000005

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

PRODUCT_TYPE: 1

SUITE_MASK: 272

DUMP_FLAGS: 8000c07

DUMP_TYPE: 3

MISSING_CLR_SYMBOL: 0
NALYSIS_SESSION_TIME: 04-03-2020 11:58:30.0082

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

MANAGED_CODE: 1

MANAGED_ENGINE_MODULE: clr

MANAGED_BITNESS_MISMATCH:
Managed code needs matching platform for proper analysis. Use 'x86' debugger.

THREAD_ATTRIBUTES:
OS_LOCALE: ENU

ADDITIONAL_DEBUG_TEXT: SOS.DLL is not loaded for managed code. Analysis might be incomplete

BUGCHECK_STR: APPLICATION_FAULT_INVALID_POINTER_READ_NOSOS

DEFAULT_BUCKET_ID: INVALID_POINTER_READ_NOSOS

PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT

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