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Model: Asus Zenbook Pro 15 UX550GE
I purchased this laptop a little over a year ago and didn't have any problems with it up until about a month ago. It didn't see any use during quarantine, as I only used my desktop, but when I fired it up for the first time in a few months and tried to play a game I was greeted with a BSOD after about 5 minutes of playing. I thought maybe it was just an issue with the particular game but the problem persisted and to this day a BSOD appears anytime the laptop is under load for more than 2 minutes or so, though sometimes shorter. I am able to run light processes and general day-to-day use with no problems (browsing the web, spotify, microsft teams). The BSOD only appears when I try to run a game/stress test/a lot of programs at once. I know BSOD's are usually caused by driver issues, so for past few weeks I've tried a variety of things to fix this. So far I have tried...
-fresh install of windows (through settings, not an additional drive)
-fresh start (oem software for asus and McAfee were preloaded on to the new windows install so I used fresh start to get rid of them)
-installed all drivers for this model from asus website, as well as GeForce experience for the GPU drivers
-also installed the recommended drivers from Intels website
-Memory Diagnostic Tool (checked event viewer and found no issues
-checked health of drives using windows chkdsk and found no issues
-undervolting cpu through intel xtu
-probably more that I'm forgetting (it's been quite the process)
When I played games on this laptop last year I noticed the thermals were pretty bad so I bought and continue to use a laptop cooling pad. I thought maybe the BSOD was due to thermals, thus I tried undervolting the cpu in IXTU. Though it didn't thermal throttle, a BSOD still appeared while trying to run a stress test.
I don't really know what else to try and I'm starting to think it's a hardware issue. The RAM is soldered so I can't do a whole lot there but I might try replacing the SSD here soon. Does anyone have any experience with a problem like this or any recommendations as to what I should try next? Any help would be greatly appreciated!
The most popular of the codes are:
Continue reading...
I purchased this laptop a little over a year ago and didn't have any problems with it up until about a month ago. It didn't see any use during quarantine, as I only used my desktop, but when I fired it up for the first time in a few months and tried to play a game I was greeted with a BSOD after about 5 minutes of playing. I thought maybe it was just an issue with the particular game but the problem persisted and to this day a BSOD appears anytime the laptop is under load for more than 2 minutes or so, though sometimes shorter. I am able to run light processes and general day-to-day use with no problems (browsing the web, spotify, microsft teams). The BSOD only appears when I try to run a game/stress test/a lot of programs at once. I know BSOD's are usually caused by driver issues, so for past few weeks I've tried a variety of things to fix this. So far I have tried...
-fresh install of windows (through settings, not an additional drive)
-fresh start (oem software for asus and McAfee were preloaded on to the new windows install so I used fresh start to get rid of them)
-installed all drivers for this model from asus website, as well as GeForce experience for the GPU drivers
-also installed the recommended drivers from Intels website
-Memory Diagnostic Tool (checked event viewer and found no issues
-checked health of drives using windows chkdsk and found no issues
-undervolting cpu through intel xtu
-probably more that I'm forgetting (it's been quite the process)
When I played games on this laptop last year I noticed the thermals were pretty bad so I bought and continue to use a laptop cooling pad. I thought maybe the BSOD was due to thermals, thus I tried undervolting the cpu in IXTU. Though it didn't thermal throttle, a BSOD still appeared while trying to run a stress test.
I don't really know what else to try and I'm starting to think it's a hardware issue. The RAM is soldered so I can't do a whole lot there but I might try replacing the SSD here soon. Does anyone have any experience with a problem like this or any recommendations as to what I should try next? Any help would be greatly appreciated!
The most popular of the codes are:
- PAGE_FAULT_IN_NONPAGED_AREA
- CRITICAL_PROCESS_DIED
- IRQL_NOT_LESS_OR_EQUAL
Continue reading...