Windows 10 Laptop freezes dead: associated with error 0xC000009A and warning on driver \Driver\WudfRd

  • Thread starter Thread starter Sofia B.
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Sofia B.

At random times, my laptop screen simply turns off and the computer becomes unresponsive to anything - the only option is manual shut down via power button. It can happen once in a week or more than once in the same day (as it did today), and I can't find a pattern for what may be triggering it.Looking into the Event Viewer I found one error that shows up associated with this event (right after the Critical 41 event of the manual shut down): "HAP AcpCreateAudioEngine fail with status (0xC000009A)"Event Properties:System - Provider [ Name] IntcAzAudAddService - Eve

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