S
SithmasterJay
I have a situation where my wife's Live.com account is locked. All forms of support take me to submitting a recovery form which we have done several times and it gets denied. She has several important personal documents that we need from her OneDrive and we cannot access. Any suggestions would be appreciated!SMS to her phone is not working so she cannot get a code to reset a passwordWe have tried the account recovery form process several times and it gets denied every timeWe were able to recover her original password and it works, but her account is now locked and we cannot get inThanks,Jason
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