Windows 10 Microsoft Help Desk: Support Chat no longer accessible?

[CraftyMaelyss.]

A friend of mine is struggling with an issue on their laptop and I went to get the link to Microsoft's Support Chat, where a small window would pop up and you'd wait for someone to connect to you and help you out with the issue. I've gone through the normal links but instead of bringing up the support chat, it now tells you to email them instead.Have they now removed this feature, or is this happening because it's so close to Christmas?

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