Windows 10 Microsoft prompts me to verify my identity with an old email that I have already changed

  • Thread starter Thread starter Erika Dawiedofski
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Erika Dawiedofski

I'm attempting to change some of my account information, however I have to verify my identity first and can only select my old email adress to wich I no longer have access to. Someone else had a similar problem and the recommended solution was to delete the old email as the security email adress in the advenaced security. However, when I tried to to that I was again prompted to verify my identity using said old email adress. When clicking on 'I don't have any of these' I'm prompted to add a new security email but it can't be my current one as it's already linked to my Microsoft account.What am

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