E
EdwardCormier
Why does MS lie about support call backs? Why does MS not give a SH*T about customer support? Why does MS use SUB-standard tech support personel located in a foriegn country? Why does MS separate support for people from support for businesses? Why does MS have 80% of the global market in PC operating systems when their customer service is so poor?
Now that MS has such a large share (built on the reputation of Win XP) of the PC market (undeservidly now) that MS no longer needs to maintain a reputation for delivering reliable product and effective support and are now on holiday from responsibility and are now in the business of squeezing every last possible ounce of reputation the company ever had and are planning on doing what other corporate giants like Enron and others have done, get even wealthier, product be damned.
My personal experience with MS has been less than satisfying over the past 20+ years but I've been stuck with their OS because of the software written for it and not for Apple. Recently I called for assistance (India) to update Win 10 pro from the current expired version 1703 to 2004 which the OS has been trying to do automatically for the past 7 months without success. The call resulted in the update failure for the 14th or 15th time with the same error and so the issue was "escalated" as they call it to "Level 2" which is supposed to be more advanced than Level 1 and I was told Level 2 would call me the next day at a specified time. -> NO CALL<- I called back and was placed on hold by a Level 1 waiting to be picked up by Level 2 for 3 hours at which time MS hung up. While I was waiting I used the on-line chat (couldn't use the phone as I was on hold) to ask someone to answer the call on hold. I was told on-line that they couldn't do that. I called again at about 11:30 PM and informed the Level 1 that he should transfer my call to a supervisor which he did and I then asked the supervisor to contact a Level 2 and arrange a call back today (Oct 15) which he promised he would do. NO CALL back today. Clearly the support group, if you can call it that, in India has absolutely no accountability to MS in North America and have zero respect for a persons time. There is no way to contact MS in North America that I am aware of to let them know that the support offered overseas is destroying MS faster than a stock market crash. The worst "support" and I use the word in hyphens loosely because it is not really very effective and quite disrespectful, that I have ever experienced from any company that claims to have a public presence. MS has always been sub-optimal but it is getting worse. A new player is sorely needed but alas, since MS is in fact a MONOPOLY (controls every facit of the sector from hardware to software) it is unlikely to improve, at least in my lifetime.
Continue reading...
Now that MS has such a large share (built on the reputation of Win XP) of the PC market (undeservidly now) that MS no longer needs to maintain a reputation for delivering reliable product and effective support and are now on holiday from responsibility and are now in the business of squeezing every last possible ounce of reputation the company ever had and are planning on doing what other corporate giants like Enron and others have done, get even wealthier, product be damned.
My personal experience with MS has been less than satisfying over the past 20+ years but I've been stuck with their OS because of the software written for it and not for Apple. Recently I called for assistance (India) to update Win 10 pro from the current expired version 1703 to 2004 which the OS has been trying to do automatically for the past 7 months without success. The call resulted in the update failure for the 14th or 15th time with the same error and so the issue was "escalated" as they call it to "Level 2" which is supposed to be more advanced than Level 1 and I was told Level 2 would call me the next day at a specified time. -> NO CALL<- I called back and was placed on hold by a Level 1 waiting to be picked up by Level 2 for 3 hours at which time MS hung up. While I was waiting I used the on-line chat (couldn't use the phone as I was on hold) to ask someone to answer the call on hold. I was told on-line that they couldn't do that. I called again at about 11:30 PM and informed the Level 1 that he should transfer my call to a supervisor which he did and I then asked the supervisor to contact a Level 2 and arrange a call back today (Oct 15) which he promised he would do. NO CALL back today. Clearly the support group, if you can call it that, in India has absolutely no accountability to MS in North America and have zero respect for a persons time. There is no way to contact MS in North America that I am aware of to let them know that the support offered overseas is destroying MS faster than a stock market crash. The worst "support" and I use the word in hyphens loosely because it is not really very effective and quite disrespectful, that I have ever experienced from any company that claims to have a public presence. MS has always been sub-optimal but it is getting worse. A new player is sorely needed but alas, since MS is in fact a MONOPOLY (controls every facit of the sector from hardware to software) it is unlikely to improve, at least in my lifetime.
Continue reading...