J
Jac_W
Hi!
It took me a while of searching and tinkering to find a working solution and I decided to post it here.
After Windows 10 autoupdate on 21/07/20 my touchpad turned on and wouldn't listen to Fn + F3 (hotkeys to disabling/enabling touchpad). All other solutions that I found on Windows forums wouldn't work.
1. Under [Device Manager -> Mice and other pointing devices] I had doubled [HID-compliant mouse] entries. In their [Properties], under [Location:] one said [on USB Input Device], another had [on SteelSeries Gaming Keyboard].
Trying to update drivers from this window did nothing. Said that they are up to date.
Under [Events] tab, there were 3 events with timestamps on the exact update day, saying: [Device not migrated], [Device configured (msmouse.inf)] and [Device started (mouhid)]
I assume that Windows Update somehow turned the Synaptic Driver (and any other mouse driver) into that [Hid-compliant mouse]. Disabling one with SteelSeries as location would turn off the touchpad, but doing so was taking a lot of click compared to using Fn key, making it slow to turn touchpad on and off.
2. Opening SynMsiDApp would give me [Unable to connect to the Synaptics Pointing Device Driver] error. Making troubleshooting there impossible.
3. Turns out the Windows Update had another restart scheduled for update called [Synaptics - Mouse - 19.531.19] (with 2 other updates). I forced it right away and suddenly SynMsiDApp started working. There a checkbox [Disable internal pointing device when external USB pointing device is attached] option almost fixed my problem, but I wanted to be able to turn on touchpad sometimes while having external mouse connected, too.
4. Looking again at the [Device Manager -> Mice and other pointing devices] a third driver appeared (after last restart), called [Synaptics SMBus TouchPad].
I assumed that this is the right one, and turns out it was! Disabling [HID-compliant mouse] that had [on SteelSeries Gaming Keyboard] as [Location] in its [Properties] would make the real driver take over and make the Function key work as intended!
tl;dr
- run Windows Update and do restarts until you have your Windows 10 completely up to date
- go to [Device Manager] then to [Mice and other pointing devices] if you have a driver called "Synaptics" you are good
- check [Properties] of the other drivers, called [HID-Device mouse], find one whose [Location] seems like it's the one on your laptop/keyboard
- disable that one (uninstalling it will do the same)
- just for good measure, restart computer again
- your touchpad and function key should work as before!
-- if you uninstalled the driver instead, it will be back :| but at least for me, it will do the same as disabling ("good" driver taking over)
works on Windows 10 Home, laptop MSI GP62M 7REX Leopard Pro
Continue reading...
It took me a while of searching and tinkering to find a working solution and I decided to post it here.
After Windows 10 autoupdate on 21/07/20 my touchpad turned on and wouldn't listen to Fn + F3 (hotkeys to disabling/enabling touchpad). All other solutions that I found on Windows forums wouldn't work.
1. Under [Device Manager -> Mice and other pointing devices] I had doubled [HID-compliant mouse] entries. In their [Properties], under [Location:] one said [on USB Input Device], another had [on SteelSeries Gaming Keyboard].
Trying to update drivers from this window did nothing. Said that they are up to date.
Under [Events] tab, there were 3 events with timestamps on the exact update day, saying: [Device not migrated], [Device configured (msmouse.inf)] and [Device started (mouhid)]
I assume that Windows Update somehow turned the Synaptic Driver (and any other mouse driver) into that [Hid-compliant mouse]. Disabling one with SteelSeries as location would turn off the touchpad, but doing so was taking a lot of click compared to using Fn key, making it slow to turn touchpad on and off.
2. Opening SynMsiDApp would give me [Unable to connect to the Synaptics Pointing Device Driver] error. Making troubleshooting there impossible.
3. Turns out the Windows Update had another restart scheduled for update called [Synaptics - Mouse - 19.531.19] (with 2 other updates). I forced it right away and suddenly SynMsiDApp started working. There a checkbox [Disable internal pointing device when external USB pointing device is attached] option almost fixed my problem, but I wanted to be able to turn on touchpad sometimes while having external mouse connected, too.
4. Looking again at the [Device Manager -> Mice and other pointing devices] a third driver appeared (after last restart), called [Synaptics SMBus TouchPad].
I assumed that this is the right one, and turns out it was! Disabling [HID-compliant mouse] that had [on SteelSeries Gaming Keyboard] as [Location] in its [Properties] would make the real driver take over and make the Function key work as intended!
tl;dr
- run Windows Update and do restarts until you have your Windows 10 completely up to date
- go to [Device Manager] then to [Mice and other pointing devices] if you have a driver called "Synaptics" you are good
- check [Properties] of the other drivers, called [HID-Device mouse], find one whose [Location] seems like it's the one on your laptop/keyboard
- disable that one (uninstalling it will do the same)
- just for good measure, restart computer again
- your touchpad and function key should work as before!
-- if you uninstalled the driver instead, it will be back :| but at least for me, it will do the same as disabling ("good" driver taking over)
works on Windows 10 Home, laptop MSI GP62M 7REX Leopard Pro
Continue reading...