Windows 10 My computer keeps restarting instead of shutting down, creates a dump file. How do I fix this? VIDEO_MEMORY_MANAGEMENT_INTERNAL

[Oskar788]

This all started after I updated Windows to the current 20H2 version, and every few days, when I'd be done using my computer, I go ahead and shut it down, but sometimes it doesn't turn off and just leaves a empty screen on my monitor until the computer eventually boots up again. When I log in to windows again after the incident, lots of programs restart and a MEMORY.dmp file is created and a minidump is also created. I have already updated my GPU and ran a system file checker, which shows up no file corruptions. I don't know what to do anymore, any help will be gladly appreciated! Here is the minidump log since, for some reason, I can't upload to OneDrive because my browser doesn't support folder uploads:


[COLOR=rgba(30, 30, 30, 1)]*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.
Arguments:
Arg1: 0000000000000033, The subtype of the bugcheck:
Arg2: ffff888a951d1bc0
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 6671

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 33759

Key : Analysis.Init.CPU.mSec
Value: 327

Key : Analysis.Init.Elapsed.mSec
Value: 6073

Key : Analysis.Memory.CommitPeak.Mb
Value: 86

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


BUGCHECK_CODE: 10e

BUGCHECK_P1: 33

BUGCHECK_P2: ffff888a951d1bc0

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BLACKBOXBSD: 1 ([/COLOR][COLOR=rgba(0, 0, 255, 1)]!blackboxbsd[/COLOR][COLOR=rgba(30, 30, 30, 1)])


BLACKBOXNTFS: 1 ([/COLOR][COLOR=rgba(0, 0, 255, 1)]!blackboxntfs[/COLOR][COLOR=rgba(30, 30, 30, 1)])


BLACKBOXPNP: 1 ([/COLOR][COLOR=rgba(0, 0, 255, 1)]!blackboxpnp[/COLOR][COLOR=rgba(30, 30, 30, 1)])


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: dwm.exe

STACK_TEXT:
ffffd10f`e819df98 fffff803`7e373ad0 : 00000000`0000010e 00000000`00000033 ffff888a`951d1bc0 00000000`00000000 : nt!KeBugCheckEx
ffffd10f`e819dfa0 fffff803`83d47ded : 00000000`00000000 ffff888a`951d1cc0 ffffe48f`5f031000 00000000`00000001 : watchdog!WdLogEvent5_WdCriticalError+0xe0
ffffd10f`e819dfe0 fffff803`83cb1caa : ffff888a`951d1bc0 00000000`00000000 ffff888a`70295550 00000000`00000001 : dxgmms2!VIDMM_PROCESS_ADAPTER_INFO::~VIDMM_PROCESS_ADAPTER_INFO+0x25611
ffffd10f`e819e020 fffff803`83d227b9 : ffff888a`951d1bc0 00000000`00000000 ffff888a`70295550 ffffe48f`48cd92a0 : dxgmms2!VIDMM_PROCESS_ADAPTER_INFO::`scalar deleting destructor'+0xe
ffffd10f`e819e050 fffff803`83d22225 : 00000000`00000000 ffff888a`70295550 ffff888a`951d1bc0 ffffe48f`5af7e080 : dxgmms2!VIDMM_PROCESS:estroyAdapterInfo+0xe5
ffffd10f`e819e080 fffff803`83cb1cee : ffff888a`7cb5f930 ffffd10f`e819e239 ffffe48f`48cd92a0 01000000`001000ff : dxgmms2!VIDMM_PROCESS::CloseAdapter+0xb9
ffffd10f`e819e140 fffff803`7e116b8a : 00000000`00000030 00000000`00000799 00000000`00000000 ffffe48f`4fd93e60 : dxgmms2!VidMmCloseAdapter+0x1e
ffffd10f`e819e170 fffff803`7e0d556f : ffffe48f`2f002100 fffff803`6544caf2 ffffe48f`2f002340 00000000`000000ff : dxgkrnl!DXGPROCESS_ADAPTER_INFO::CloseVidMmAdapter+0x2e
ffffd10f`e819e1a0 fffff803`7e09ad75 : ffff888a`7cb5f930 ffff888a`00000002 ffff888a`7cb5f930 ffffe48f`48cd92a0 : dxgkrnl!DXGPROCESS:estroyAdapterInfo+0x143
ffffd10f`e819e2a0 fffff803`7e09985d : ffffe48f`554ed000 fffff803`00000001 ffffe48f`554ed000 ffff888a`8fc8eed0 : dxgkrnl!DXGPROCESS::CloseAdapter+0xf9
ffffd10f`e819e330 fffff803`7e0da9f9 : ffffe48f`5afce8e0 ffffd10f`e819e480 00000000`00000238 ffff888a`8fc8ede0 : dxgkrnl!DXGADAPTER:estroyHandle+0x11d
ffffd10f`e819e380 fffff803`7e0d5c15 : ffff888a`8fc8ede0 ffffe48f`5b7bc7e0 ffff888a`8fc8ede0 ffffd10f`e819e7f9 : dxgkrnl!DXGPROCESS:estroy+0x341
ffffd10f`e819e5f0 fffff803`7dfc6c71 : 00000000`00000000 ffffe48f`47c03060 00000000`00000000 fffff803`66979c58 : dxgkrnl!DXGPROCESS:estroyDxgProcess+0x105
ffffd10f`e819e740 fffff803`658379ff : 00000000`00000000 ffffe48f`3817d530 ffffe48f`5d2e0080 ffffe48f`42113cb0 : dxgkrnl!DxgkProcessNotify+0x1a1
ffffd10f`e819e790 fffff803`65862cf4 : ffffe48f`5d2e0000 ffffe48f`5d2e0080 00000000`00000000 00000000`00000000 : nt!PspCallProcessNotifyRoutines+0x213
ffffd10f`e819e860 fffff803`65906af2 : ffffe48f`5af7e4b8 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PspExitProcess+0x70
ffffd10f`e819e890 fffff803`6590a02e : ffffe48f`d00002fe 00000000`00000001 00000000`00000000 000000b6`46e8a000 : nt!PspExitThread+0x5b2
ffffd10f`e819e990 fffff803`656075b5 : ffffe48f`5d2e0080 ffffe48f`5af7e080 ffffd10f`e819ea80 ffffe48f`5d2e0080 : nt!NtTerminateProcess+0xde
ffffd10f`e819ea00 00007ffc`8f16d194 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000b6`4707fb78 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`8f16d194


SYMBOL_NAME: dxgmms2!VIDMM_PROCESS_ADAPTER_INFO::~VIDMM_PROCESS_ADAPTER_INFO+25611

MODULE_NAME: [/COLOR][COLOR=rgba(0, 0, 255, 1)]dxgmms2

[/COLOR][COLOR=rgba(30, 30, 30, 1)]IMAGE_NAME: dxgmms2.sys

IMAGE_VERSION: 10.0.19041.870

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 25611

FAILURE_BUCKET_ID: 0x10e_33_dxgmms2!VIDMM_PROCESS_ADAPTER_INFO::_VIDMM_PROCESS_ADAPTER_INFO

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {590e82e4-fa32-3e14-0943-e6b01c6637c4}

Followup: MachineOwner
---------[/COLOR]

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