Windows 10 My games from Microsoft Store account are all missing!

  • Thread starter Thread starter HelpMePlease112
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HelpMePlease112

Hello,


I am facing a grave problem.


A year or two back, i purchased the Forza Horizon 4 and Forza Motorsport 7 bundle. Paid a lot of money to buy both of them, also purchased the DLCs for Forza Horizon 4, Xbox game pass, Free Cars DLC and also ultimate edition for Horizon 4.


However, i haven't played Forza in a few months.

I just got a new computer and when i signed into Microsoft Store account, i see all the games missing. Nothing in Library.


When i go to the games, it says 'Buy', there's no download option.


I do not understand what is going on, and I am 200% sure im on the right account, as I also checked with Xbox Console Companion with this account and the same friends from Forza Horizon 4 are shown there.

I do not use any other account.


Requesting support so i can get my games back, I paid a lot of money for them.

Below is screenshot of my Forza Hub which proves the validity of my claim.





Sincerely,

HelpMePlease

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