Windows 10 My PC keeps shutting down unexpectedly when playing graphic-intensive games or other high-power consumption activities

  • Thread starter Thread starter alex_mdlln
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alex_mdlln

I built my PC over a year ago -- my first ever -- and I've had a lot of issues. It works 95 percent of the time, but it crashes randomly. At first, I blamed my GPU, so I bought a new one. Then, I blamed my PSU, so I just purchased a new one, too. When playing certain games, editing video, or when I'm booting up the computer, the computer sometimes crashes to a black screen or BSOD. When I check the event viewer, it always says Kernel Power 41, but I've learned that it's too vague to actually diagnose the issue.


I think the GPU and AMD drivers are an issue, but I don't think that's the main issue. I've used DDU to uninstall the graphics driver, and I've done a clean reinstall of the AMD GPU drivers. I also use Driver Easy to update all my other drivers, and I keep everything up-to-date. I've also updated the BIOS to the latest version.


I've seen errors like "volmgr.sys" and "\Driver\WudfRd failed to load for the device," but I don't what that means. I ran the driver verifier tool in hopes that that could fix my issue, and the link to the minidump files are below. Now that I've replaced the PSU, I no longer think my computer has a power issue, and I'm desperate to know the problem. Is it the memory, the CPU, the GPU? I just need to know so I can fix it.


I haveuploaded the three latest DMP files and the MSinfo 32 file here. The specs for my computer are listed below:


AMD Ryzen 7 2700x CPU with 8 cores and 16 threads

ASUS Prime X470-Pro

2x8GB sticks of Corsair Vengeance LPX DDR4 3200Mhz

AMD Radeon RX 5700 XT 8GB (XFX Raw II variant)

WD Blue 500GB M.2 NVMe SSD

3TB Seagate Barracuda HDD

Corsair RM750x PSU

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