Windows 10 My Surface Pro 6 will not shut down

  • Thread starter Thread starter Judygold47
  • Start date Start date
J

Judygold47

My Surface Pro 6, running Windows 10, is stuck on the sign out screen. Little circle just keeps swirling and swirling. I have tried holding down the power button. The screen flickers, but nothing else happens. I have removed the power cord, the external drive and the micro SD card. It still won't let me shut it down. When this happened earlier, I was able to shut it down, after holding the power button and the Windows key for about 10 seconds. l waited a minute and then restarted it. It got stuck moving photos to external drive both times.


Any suggestions?
Thanks

Judy

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