Windows 10 My Windows Surface Go is asking for a Bitlocker recovery key, which I do not have because I never enabled it?

  • Thread starter Thread starter Carlos Rios1
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Carlos Rios1

I had the Windows Surface Go in a drawer for six months and now need to repurpose it for another user. When I turned it on to begin the reformatting process, I'm taken to a screen asking me to enter the Bitlocker Recovery Key; this is frustrating because I never enabled Bitlocker when originally setting up the laptop. Because I never enabled Bitlocker, I don't have a Recovery Key. Even though I hit the Skip this drive link and go to the Advanced Options, all links take me back to the page below. I don't have a problem reformatting the entire C: drive but I can't get to a place to do it (as

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