Windows 10 Need help to understand WinDbg Preview Analysis

[DV Telecom]

Hi,



Could you please help me to investigate the issue below?



When trying to sign out from Cisco Jabber application, click doesn't work or it takes time (kind of application freezing issue).



I took full dump on Jabber and use WinDbg Preview to analyse this problem.





Here is the output of my WinDbg Preview:


OS: Windows 10 Enterprise

Version: 1809


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* *
* Exception Analysis *
* *
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KEY_VALUES_STRING: 1

Key : AV.Dereference
Value: NullClassPtr

Key : AV.Fault
Value: Read

Key : Analysis.CPU.Sec
Value: 25

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on LAPTOP-REVMN1U3

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.Sec
Value: 38

Key : Analysis.Memory.CommitPeak.Mb
Value: 174

Key : Analysis.System
Value: CreateObject

Key : Timeline.OS.Boot.DeltaSec
Value: 175455

Key : Timeline.Process.Start.DeltaSec
Value: 175345


ADDITIONAL_XML: 1

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

CONTEXT: (.ecxr)
eax=38fffa0c ebx=00000000 ecx=00000000 edx=00000000 esi=47c413c8 edi=ffffffff
eip=67151ac8 esp=38fff9f8 ebp=38fffa18 iopl=0 nv up ei pl nz na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
common_MD!csf::ecc:perator==<char,csf::ecc::SafeAllocator<char> >+0xd22e:
67151ac8 8b4308 mov eax,dword ptr [ebx+8] ds:002b:00000008=????????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 67151ac8 (common_MD!csf::ecc:perator==<char,csf::ecc::SafeAllocator<char> >+0x0000d22e)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000008
Attempt to read from address 00000008

PROCESS_NAME: CiscoJabber.exe

READ_ADDRESS: 00000008

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 00000000

EXCEPTION_PARAMETER2: 00000008

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
38fffa18 67151a2a 3c177fe0 47c413c8 00000014 common_MD!csf::ecc:perator==<char,csf::ecc::SafeAllocator<char> >+0xd22e
38fffa54 66a0ff9c 38fffa20 00000014 35254a58 common_MD!csf::ecc:perator==<char,csf::ecc::SafeAllocator<char> >+0xd190
38fffb48 66a88f59 3289be9e 480ff270 480ff270 enhanced_callcontrol_MD!csf::ecc::CC_SIPCCCall::getIxCall+0x125d4c
38fffcf4 67191fa5 671425ef 7625738f 2bce0760 enhanced_callcontrol_MD!csf::ecc::VideoLayoutEnum::toString+0x64479
38fffd34 77330419 3c346790 77330400 38fffda0 common_MD!csf::ecc:perator==<char,csf::ecc::SafeAllocator<char> >+0x4d70b
38fffd90 774c88bf f6856cb8 00000000 38fffdb0 kernel32!BaseThreadInitThunk+0x19
38fffda8 774d53d3 00000000 00000000 76257350 ntdll!wcstombs+0x6f
38fffdac 00000000 00000000 76257350 3c346790 ntdll!FinalExceptionHandlerPad51


SYMBOL_NAME: common_MD!csf::ecc:perator==<char,csf::ecc::SafeAllocator<char> >+d22e

MODULE_NAME: common_MD

IMAGE_NAME: common_MD.dll

STACK_COMMAND: ~196s ; .ecxr ; kb

FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_common_MD.dll!csf::ecc:perator==_char,csf::ecc::SafeAllocator_char___

OSPLATFORM_TYPE: x86

OSNAME: Windows 8

FAILURE_ID_HASH: {0d28b898-7945-a7b6-9e17-024bc57709d4}

Followup: MachineOwner
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