C
CB Services
I've got a client machine that's come in that won't boot.
During boot, it crashes, with a "CRITICAL PROCESS DIED" message on the blue screen.
This is the second time it's happened in less than a week, and the first time, I was able to walk the end user over the phone through doing a System Restore, which worked. The machine worked fine for a couple of days, then tried to install an update and it happened again.
According to the user, it had just installed an update when it happened the first time, but unfortunately, I don't know _which_ updates, for either the first time, or the second time.
At this point, a System Restore no longer works. There's a Recovery Point, but trying to restore to it fails after a few minutes with a System Restore was unable to complete error.
I ran chkdsk to look for filesystem corruption and bad sectors on the HD from the installed WinPE, and all was fine.
So, now I'm in the WinPE command prompt trying to use DISM to repair it. But, literally every DISM command I've tried has given me an error. I'm not particularly familiar with DISM, since System Restore has progressed by leaps and bounds since XP, where I found it a **** shoot whether it would work or not.
I've tried several commands that should work, according to various support forums, always get errors.
Should I be able to use DISM to fix, or at least access, a Windows 10 install on the hard drive?
I've downloaded the latest USB installer for Windows 10, both x64 and x86, because I assumed something was wrong with the installed version. Booting from this USB hasn't made any difference.
I've tried this command:
DISM.exe /Image:E:\ /Cleanup-image /Restorehealth /Source:d:\x64\sources\install.esd /LimitAccess /scratchdir:E:\scratch
and get
Deployment Image Servicing and Management tool
Version: 10.0.19041.1
Image Version: 10.0.19041.388
Error: 0x800f0801
DISM failed. No operation was performed.
For more information, review the log file.
E: is where C:\Windows for the Windows installation shows up under WinPE. D: is my USB key.
Even running something basic like
dism /image:E:\ /Get-CurrentEdition
gives me the same version and image version numbers, then
Current edition is:
Error: 2
The system cannot find the file specified.
Am I using this utility horribly incorrectly, or is something broken that posting the log file would help with?
Thanks in advance.
Continue reading...
During boot, it crashes, with a "CRITICAL PROCESS DIED" message on the blue screen.
This is the second time it's happened in less than a week, and the first time, I was able to walk the end user over the phone through doing a System Restore, which worked. The machine worked fine for a couple of days, then tried to install an update and it happened again.
According to the user, it had just installed an update when it happened the first time, but unfortunately, I don't know _which_ updates, for either the first time, or the second time.
At this point, a System Restore no longer works. There's a Recovery Point, but trying to restore to it fails after a few minutes with a System Restore was unable to complete error.
I ran chkdsk to look for filesystem corruption and bad sectors on the HD from the installed WinPE, and all was fine.
So, now I'm in the WinPE command prompt trying to use DISM to repair it. But, literally every DISM command I've tried has given me an error. I'm not particularly familiar with DISM, since System Restore has progressed by leaps and bounds since XP, where I found it a **** shoot whether it would work or not.
I've tried several commands that should work, according to various support forums, always get errors.
Should I be able to use DISM to fix, or at least access, a Windows 10 install on the hard drive?
I've downloaded the latest USB installer for Windows 10, both x64 and x86, because I assumed something was wrong with the installed version. Booting from this USB hasn't made any difference.
I've tried this command:
DISM.exe /Image:E:\ /Cleanup-image /Restorehealth /Source:d:\x64\sources\install.esd /LimitAccess /scratchdir:E:\scratch
and get
Deployment Image Servicing and Management tool
Version: 10.0.19041.1
Image Version: 10.0.19041.388
Error: 0x800f0801
DISM failed. No operation was performed.
For more information, review the log file.
E: is where C:\Windows for the Windows installation shows up under WinPE. D: is my USB key.
Even running something basic like
dism /image:E:\ /Get-CurrentEdition
gives me the same version and image version numbers, then
Current edition is:
Error: 2
The system cannot find the file specified.
Am I using this utility horribly incorrectly, or is something broken that posting the log file would help with?
Thanks in advance.
Continue reading...