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English638
I have a strange problem on my daughters laptop. (HP Pavilon DV6, windows 7 pro) I have a user profile for myself setup on this laptop and it works fine, my daughters will not connect to the internet. She had gotten a virus win32/patched.ao which I cleaned out files, registry entries, ran multiple malware cleaners (normal&safe mode) (security essentials, malware bytes, spybot search and destroy etc. ). Virus gone, something wrong with DNS Lookup according to chrome. Have flushed DNS, deleted cookies, history and run multiple troubleshooters. When I try to set up a new connection to the internet it says I am already connected.
Have tried to get to the internet via IE 11 & Chrome, tried to set up a new user to replace her old one and it had the same issues. (I copied no files just set up new user and checked to see if internet worked)
Other computers, laptops, phones, TV's work fine.
Not sure what to do, please help.
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Have tried to get to the internet via IE 11 & Chrome, tried to set up a new user to replace her old one and it had the same issues. (I copied no files just set up new user and checked to see if internet worked)
Other computers, laptops, phones, TV's work fine.
Not sure what to do, please help.
Continue reading...