N
nekku-au
PC crashes during regular work, more often during Teams meetings, very rarely during gaming. I assume it might be caused by the Radeon VII video-card but not sure due to ambiguous event viewer logs and reliability history.
Can you please review my Memory.dmp and let me know if it has any additional info?
Usually, I can't see BSOD, but recently it said KERNEL_MODE_HEAP_CORRUPTION which leads to google search results summing it up to "blame drivers".
sfc & dism commands didn't have any effect as well.
Types of crashes:
1. Sound keeps working fine, image freezes, no inputs available, mouse pointer frozen. ~25% of crashes
2. Everything freezes and sound becomes loud repeated glitch. ~40% of crashes
3. PC simply restarts. ~30% of crashes
4. BSOD. ~5% of crashes
This happens regularly over the course of year with rare silent periods for a month or so. Sometimes several times a day. The most often occasions happen during Teams meetings. Keeping Windows and other drivers up to date doesn't seem to have any effect.
Google Drive link for Memory.DMP:
MEMORY.DMP
System:
Windows 10 1909, OS build 18363.959
Radeon Software 20.7.2
CPU: AMD Ryzen 7 2700X
MB: Asus Prime X470-PRO ATX Motherboard
GPU: Sapphire Radeon VII 16G HBM2 Graphics Card
RAM: Team T-Force Vulcan Series Dual Channel DDR4 8G 2666MHz Red (8GBx2)
PSU: Corsair 850CXM 850W
SSD: Samsung 500GB SSD 860 EVO
HDD: Seagate Barracuda 2TB 3.5in SATA3 256MB Cache Hard Drive ST2000DM008
PCI (wifi): ASUS PCE-N15 WLAN PCI-Express N300 LP
Steam PC info:
Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 2700X Eight-Core Processor
CPU Family: 0x17
CPU Model: 0x8
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 3693 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: AMD Radeon VII
DirectX Driver Name: aticfx32.dll
Driver Version: 27.20.2001.9003
DirectX Driver Version: 27.20.2001.9003
Driver Date: 7 11 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 144 Hz
DirectX Card: AMD Radeon VII
VendorID: 0x1002
DeviceID: 0x66af
Revision: 0xc1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3840 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (Logitech G933 Gaming
Memory:
RAM: 16317 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2384052 Mb
Largest Free Hard Disk Block: 231362 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
MAC Address hash: eaa0c6345e2b5024010fc495175e1db10d38456c
Disk serial number hash: 78bd6de2
Continue reading...
Can you please review my Memory.dmp and let me know if it has any additional info?
Usually, I can't see BSOD, but recently it said KERNEL_MODE_HEAP_CORRUPTION which leads to google search results summing it up to "blame drivers".
sfc & dism commands didn't have any effect as well.
Types of crashes:
1. Sound keeps working fine, image freezes, no inputs available, mouse pointer frozen. ~25% of crashes
2. Everything freezes and sound becomes loud repeated glitch. ~40% of crashes
3. PC simply restarts. ~30% of crashes
4. BSOD. ~5% of crashes
This happens regularly over the course of year with rare silent periods for a month or so. Sometimes several times a day. The most often occasions happen during Teams meetings. Keeping Windows and other drivers up to date doesn't seem to have any effect.
Google Drive link for Memory.DMP:
MEMORY.DMP
System:
Windows 10 1909, OS build 18363.959
Radeon Software 20.7.2
CPU: AMD Ryzen 7 2700X
MB: Asus Prime X470-PRO ATX Motherboard
GPU: Sapphire Radeon VII 16G HBM2 Graphics Card
RAM: Team T-Force Vulcan Series Dual Channel DDR4 8G 2666MHz Red (8GBx2)
PSU: Corsair 850CXM 850W
SSD: Samsung 500GB SSD 860 EVO
HDD: Seagate Barracuda 2TB 3.5in SATA3 256MB Cache Hard Drive ST2000DM008
PCI (wifi): ASUS PCE-N15 WLAN PCI-Express N300 LP
Steam PC info:
Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 2700X Eight-Core Processor
CPU Family: 0x17
CPU Model: 0x8
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 3693 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: AMD Radeon VII
DirectX Driver Name: aticfx32.dll
Driver Version: 27.20.2001.9003
DirectX Driver Version: 27.20.2001.9003
Driver Date: 7 11 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 144 Hz
DirectX Card: AMD Radeon VII
VendorID: 0x1002
DeviceID: 0x66af
Revision: 0xc1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3840 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (Logitech G933 Gaming
Memory:
RAM: 16317 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2384052 Mb
Largest Free Hard Disk Block: 231362 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
MAC Address hash: eaa0c6345e2b5024010fc495175e1db10d38456c
Disk serial number hash: 78bd6de2
Continue reading...
