PC will not sleep automatically, monitor won't shut off, screen saver won't activate automatically. Power options are set to balanced. Checked advanced options for issues, none found. Used windows powershell admin to test powercfg /requests came back none on all counts. powercfg /energy results listed below:
Power Efficiency Diagnostics Report
| Computer Name | DESKTOP-JTDGVR7 |
| Scan Time | 2019-05-05T18:12:43Z |
| Scan Duration | 60 seconds |
| System Manufacturer | MSI |
| System Product Name | MS-7A71 |
| BIOS Date | 04/07/2017 |
| BIOS Version | 1.20 |
| OS Build | 17134 |
| Platform Role | PlatformRoleDesktop |
| Plugged In | true |
| Process Count | 164 |
| Thread Count | 2080 |
| Report GUID | {12879ad7-f7d4-4dea-92fe-5b93dc1dae12} |
Analysis Results Errors
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name | Apple iPod USB Driver |
| Host Controller ID | PCI\VEN_8086&DEV_A2AF |
| Host Controller Location | PCI bus 0, device 20, function 0 |
| Device ID | USB\VID_05AC&PID_1267 |
| Port Path | 13 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name | USB Composite Device |
| Host Controller ID | PCI\VEN_8086&DEV_A2AF |
| Host Controller Location | PCI bus 0, device 20, function 0 |
| Device ID | USB\VID_03F0&PID_C511 |
| Port Path | 12 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name | USB Composite Device |
| Host Controller ID | PCI\VEN_8086&DEV_A2AF |
| Host Controller Location | PCI bus 0, device 20, function 0 |
| Device ID | USB\VID_1A2C&PID_409E |
| Port Path | 9 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name | Xbox 360 Controller for Windows |
| Host Controller ID | PCI\VEN_8086&DEV_A2AF |
| Host Controller Location | PCI bus 0, device 20, function 0 |
| Device ID | USB\VID_1BAD&PID_F016 |
| Port Path | 11 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name | USB Composite Device |
| Host Controller ID | PCI\VEN_8086&DEV_A2AF |
| Host Controller Location | PCI bus 0, device 20, function 0 |
| Device ID | USB\VID_046D&PID_C52B |
| Port Path | 10 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name | Xbox 360 Controller for Windows |
| Host Controller ID | PCI\VEN_8086&DEV_A2AF |
| Host Controller Location | PCI bus 0, device 20, function 0 |
| Device ID | USB\VID_045E&PID_028E |
| Port Path | 4 |
CPU Utilization
rocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
| Average Utilization (%) | 4.58 |
Platform Power Management Capabilities
CI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
| Device Name | USB Mass Storage Device |
| Device ID | USB\VID_05AC&PID_1267&MI_00\000A2700241B92DB&AAPL0 |
| Device Status | 0x1806400 |
| Device Problem Code | 0x15 |
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
| Device Name | Intel(R) Wireless Bluetooth(R) |
| Device ID | USB\VID_8087&PID_0A2A\5&390BD0A5&0&2 |
| Device Status | 0x1806400 |
| Device Problem Code | 0xa |
Warnings
Platform Timer Resolution
latform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
| Current Timer Resolution (100ns units) | 10000 |
| Maximum Timer Period (100ns units) | 156250 |
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
| Requested Period | 10000 |
| Requesting Process ID | 10776 |
| Requesting Process Path | \Device\HarddiskVolume4\Program Files (x86)\Steam\Steam.exe |
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
| Requested Period | 10000 |
| Requesting Process ID | 11900 |
| Requesting Process Path | \Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe |
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
| Requested Period | 10000 |
| Requesting Process ID | 11396 |
| Requesting Process Path | \Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe |
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
| Requested Period | 10000 |
| Requesting Process ID | 3276 |
| Requesting Process Path | \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\LegacyCsLoaderService.exe |
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
| Requested Period | 10000 |
| Requesting Process ID | 3216 |
| Requesting Process Path | \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\IntelTechnologyAccessService.exe |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | Steam.exe |
| PID | 10776 |
| Average Utilization (%) | 0.67 |
| Module | Average Module Utilization (%) |
| \Device\HarddiskVolume4\Program Files (x86)\Steam\steamclient.dll | 0.25 |
| \SystemRoot\system32\ntoskrnl.exe | 0.21 |
| \Device\HarddiskVolume4\Windows\System32\wow64cpu.dll | 0.04 |
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
| Requested Period | 10000 |
| Requesting Process ID | 10776 |
| Requesting Process Path | \Device\HarddiskVolume4\Program Files (x86)\Steam\Steam.exe |
| Calling Module Stack | \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll |
| \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll |
| \Device\HarddiskVolume4\Program Files (x86)\Steam\steamclient.dll |
| \Device\HarddiskVolume4\Program Files (x86)\Steam\tier0_s.dll |
| \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll |
| \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll |
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
| Requested Period | 10000 |
| Requesting Process ID | 11900 |
| Requesting Process Path | \Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe |
| Calling Module Stack | \Device\HarddiskVolume4\Windows\System32\ntdll.dll |
| \Device\HarddiskVolume4\Windows\System32\kernel32.dll |
| \Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\SDL2.dll |
| \Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe |
| \Device\HarddiskVolume4\Windows\System32\kernel32.dll |
| \Device\HarddiskVolume4\Windows\System32\ntdll.dll |
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
| Requested Period | 10000 |
| Requesting Process ID | 11396 |
| Requesting Process Path | \Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe |
| Calling Module Stack | \Device\HarddiskVolume4\Windows\System32\ntdll.dll |
| \Device\HarddiskVolume4\Windows\System32\kernel32.dll |
| \Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\libcef.dll |
| \Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe |
| \Device\HarddiskVolume4\Windows\System32\kernel32.dll |
| \Device\HarddiskVolume4\Windows\System32\ntdll.dll |
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
| Requested Period | 10000 |
| Requesting Process ID | 3276 |
| Requesting Process Path | \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\LegacyCsLoaderService.exe |
| Calling Module Stack | \Device\HarddiskVolume4\Windows\System32\ntdll.dll |
| \Device\HarddiskVolume4\Windows\System32\kernel32.dll |
| \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\libzmq-v120-mt-3_2_4.dll |
| \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\LegacyCsLoaderService.exe |
| \Device\HarddiskVolume4\Windows\System32\ucrtbase.dll |
| \Device\HarddiskVolume4\Windows\System32\kernel32.dll |
| \Device\HarddiskVolume4\Windows\System32\ntdll.dll |
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
| Requested Period | 10000 |
| Requesting Process ID | 3216 |
| Requesting Process Path | \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\IntelTechnologyAccessService.exe |
| Calling Module Stack | \Device\HarddiskVolume4\Windows\System32\ntdll.dll |
| \Device\HarddiskVolume4\Windows\System32\kernel32.dll |
| \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\libzmq-v120-mt-3_2_4.dll |
| \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\core.dll |
| \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\IntelTechnologyAccessService.exe |
| \Device\HarddiskVolume4\Windows\System32\msvcp140.dll |
| \Device\HarddiskVolume4\Windows\System32\ntdll.dll |
| \Device\HarddiskVolume4\Windows\System32\kernel32.dll |
| \Device\HarddiskVolume4\Windows\System32\ntdll.dll |
Power Policy:Active Power Plan
The current power plan in use
| Plan Name | OEM Balanced |
| Plan GUID | {381b4222-f694-41f0-9685-ff5bb260df2e} |
Power Policy
ower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
| Quality Mode | Optimize for Video Quality |
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
| S1 Sleep Supported | false |
| S2 Sleep Supported | false |
| S3 Sleep Supported | true |
| S4 Sleep Supported | true |
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
| Connected Standby Supported | false |
Platform Power Management Capabilities
rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
| Index | 0 |
| Idle State Count | 2 |
| Idle State Type | ACPI Idle (C) States |
| Nominal Frequency (MHz) | 4200 |
| Maximum Performance Percentage | 607 |
| Lowest Performance Percentage | 30 |
| Lowest Throttle Percentage | 2 |
| Performance Controls Type | ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities
rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
| Index | 1 |
| Idle State Count | 2 |
| Idle State Type | ACPI Idle (C) States |
| Nominal Frequency (MHz) | 4200 |
| Maximum Performance Percentage | 607 |
| Lowest Performance Percentage | 30 |
| Lowest Throttle Percentage | 2 |
| Performance Controls Type | ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities
rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
| Index | 2 |
| Idle State Count | 2 |
| Idle State Type | ACPI Idle (C) States |
| Nominal Frequency (MHz) | 4200 |
| Maximum Performance Percentage | 607 |
| Lowest Performance Percentage | 30 |
| Lowest Throttle Percentage | 2 |
| Performance Controls Type | ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities
rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
| Index | 3 |
| Idle State Count | 2 |
| Idle State Type | ACPI Idle (C) States |
| Nominal Frequency (MHz) | 4200 |
| Maximum Performance Percentage | 607 |
| Lowest Performance Percentage | 30 |
| Lowest Throttle Percentage | 2 |
| Performance Controls Type | ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities
rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
| Index | 4 |
| Idle State Count | 2 |
| Idle State Type | ACPI Idle (C) States |
| Nominal Frequency (MHz) | 4200 |
| Maximum Performance Percentage | 607 |
| Lowest Performance Percentage | 30 |
| Lowest Throttle Percentage | 2 |
| Performance Controls Type | ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities
rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
| Index | 5 |
| Idle State Count | 2 |
| Idle State Type | ACPI Idle (C) States |
| Nominal Frequency (MHz) | 4200 |
| Maximum Performance Percentage | 607 |
| Lowest Performance Percentage | 30 |
| Lowest Throttle Percentage | 2 |
| Performance Controls Type | ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities
rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
| Index | 6 |
| Idle State Count | 2 |
| Idle State Type | ACPI Idle (C) States |
| Nominal Frequency (MHz) | 4200 |
| Maximum Performance Percentage | 607 |
| Lowest Performance Percentage | 30 |
| Lowest Throttle Percentage | 2 |
| Performance Controls Type | ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities
rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
| Index | 7 |
| Idle State Count | 2 |
| Idle State Type | ACPI Idle (C) States |
| Nominal Frequency (MHz) | 4200 |
| Maximum Performance Percentage | 607 |
| Lowest Performance Percentage | 30 |
| Lowest Throttle Percentage | 2 |
| Performance Controls Type | ACPI Collaborative Processor Performance Control |
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