Windows 10 PC power options not working.

  • Thread starter Thread starter Alexa2686
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Alexa2686

PC will not sleep automatically, monitor won't shut off, screen saver won't activate automatically. Power options are set to balanced. Checked advanced options for issues, none found. Used windows powershell admin to test powercfg /requests came back none on all counts. powercfg /energy results listed below:


Power Efficiency Diagnostics Report
Computer NameDESKTOP-JTDGVR7
Scan Time2019-05-05T18:12:43Z
Scan Duration60 seconds
System ManufacturerMSI
System Product NameMS-7A71
BIOS Date04/07/2017
BIOS Version1.20
OS Build17134
Platform RolePlatformRoleDesktop
Plugged Intrue
Process Count164
Thread Count2080
Report GUID{12879ad7-f7d4-4dea-92fe-5b93dc1dae12}
Analysis Results Errors

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device NameApple iPod USB Driver
Host Controller IDPCI\VEN_8086&DEV_A2AF
Host Controller LocationPCI bus 0, device 20, function 0
Device IDUSB\VID_05AC&PID_1267
Port Path13
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device NameUSB Composite Device
Host Controller IDPCI\VEN_8086&DEV_A2AF
Host Controller LocationPCI bus 0, device 20, function 0
Device IDUSB\VID_03F0&PID_C511
Port Path12
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device NameUSB Composite Device
Host Controller IDPCI\VEN_8086&DEV_A2AF
Host Controller LocationPCI bus 0, device 20, function 0
Device IDUSB\VID_1A2C&PID_409E
Port Path9
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device NameXbox 360 Controller for Windows
Host Controller IDPCI\VEN_8086&DEV_A2AF
Host Controller LocationPCI bus 0, device 20, function 0
Device IDUSB\VID_1BAD&PID_F016
Port Path11
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device NameUSB Composite Device
Host Controller IDPCI\VEN_8086&DEV_A2AF
Host Controller LocationPCI bus 0, device 20, function 0
Device IDUSB\VID_046D&PID_C52B
Port Path10
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device NameXbox 360 Controller for Windows
Host Controller IDPCI\VEN_8086&DEV_A2AF
Host Controller LocationPCI bus 0, device 20, function 0
Device IDUSB\VID_045E&PID_028E
Port Path4
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%)4.58
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
Device NameUSB Mass Storage Device
Device IDUSB\VID_05AC&PID_1267&MI_00\000A2700241B92DB&AAPL0
Device Status0x1806400
Device Problem Code0x15
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
Device NameIntel(R) Wireless Bluetooth(R)
Device IDUSB\VID_8087&PID_0A2A\5&390BD0A5&0&2
Device Status0x1806400
Device Problem Code0xa
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units)10000
Maximum Timer Period (100ns units)156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period10000
Requesting Process ID10776
Requesting Process Path\Device\HarddiskVolume4\Program Files (x86)\Steam\Steam.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period10000
Requesting Process ID11900
Requesting Process Path\Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period10000
Requesting Process ID11396
Requesting Process Path\Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period10000
Requesting Process ID3276
Requesting Process Path\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\LegacyCsLoaderService.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period10000
Requesting Process ID3216
Requesting Process Path\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\IntelTechnologyAccessService.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process NameSteam.exe
PID10776
Average Utilization (%)0.67
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Steam\steamclient.dll0.25
\SystemRoot\system32\ntoskrnl.exe0.21
\Device\HarddiskVolume4\Windows\System32\wow64cpu.dll0.04
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period10000
Requesting Process ID10776
Requesting Process Path\Device\HarddiskVolume4\Program Files (x86)\Steam\Steam.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Program Files (x86)\Steam\steamclient.dll
\Device\HarddiskVolume4\Program Files (x86)\Steam\tier0_s.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period10000
Requesting Process ID11900
Requesting Process Path\Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\SDL2.dll
\Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period10000
Requesting Process ID11396
Requesting Process Path\Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\libcef.dll
\Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period10000
Requesting Process ID3276
Requesting Process Path\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\LegacyCsLoaderService.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\libzmq-v120-mt-3_2_4.dll
\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\LegacyCsLoaderService.exe
\Device\HarddiskVolume4\Windows\System32\ucrtbase.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period10000
Requesting Process ID3216
Requesting Process Path\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\IntelTechnologyAccessService.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\libzmq-v120-mt-3_2_4.dll
\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\core.dll
\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\IntelTechnologyAccessService.exe
\Device\HarddiskVolume4\Windows\System32\msvcp140.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced
Plan GUID{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
PersonalityBalanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality ModeOptimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supportedfalse
S2 Sleep Supportedfalse
S3 Sleep Supportedtrue
S4 Sleep Supportedtrue
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supportedfalse
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index0
Idle State Count2
Idle State TypeACPI Idle (C) States
Nominal Frequency (MHz)4200
Maximum Performance Percentage607
Lowest Performance Percentage30
Lowest Throttle Percentage2
Performance Controls TypeACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index1
Idle State Count2
Idle State TypeACPI Idle (C) States
Nominal Frequency (MHz)4200
Maximum Performance Percentage607
Lowest Performance Percentage30
Lowest Throttle Percentage2
Performance Controls TypeACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index2
Idle State Count2
Idle State TypeACPI Idle (C) States
Nominal Frequency (MHz)4200
Maximum Performance Percentage607
Lowest Performance Percentage30
Lowest Throttle Percentage2
Performance Controls TypeACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index3
Idle State Count2
Idle State TypeACPI Idle (C) States
Nominal Frequency (MHz)4200
Maximum Performance Percentage607
Lowest Performance Percentage30
Lowest Throttle Percentage2
Performance Controls TypeACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index4
Idle State Count2
Idle State TypeACPI Idle (C) States
Nominal Frequency (MHz)4200
Maximum Performance Percentage607
Lowest Performance Percentage30
Lowest Throttle Percentage2
Performance Controls TypeACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index5
Idle State Count2
Idle State TypeACPI Idle (C) States
Nominal Frequency (MHz)4200
Maximum Performance Percentage607
Lowest Performance Percentage30
Lowest Throttle Percentage2
Performance Controls TypeACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index6
Idle State Count2
Idle State TypeACPI Idle (C) States
Nominal Frequency (MHz)4200
Maximum Performance Percentage607
Lowest Performance Percentage30
Lowest Throttle Percentage2
Performance Controls TypeACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index7
Idle State Count2
Idle State TypeACPI Idle (C) States
Nominal Frequency (MHz)4200
Maximum Performance Percentage607
Lowest Performance Percentage30
Lowest Throttle Percentage2
Performance Controls TypeACPI Collaborative Processor Performance Control

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