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BenM_987
I have the same issue as the one described in this locked thread.Win10 File Explorer Preview for Word Docs not working - Microsoft CommunityI have tried all the suggestions in the OP.I ran Office Quick repair.I ran Office On-Line repair.I have uninstalled and then installed office.I used the Office tool to uninstall and remove all traces.I did the thumbnail check box.I confirmed the registry entry : %USERPROFILE%\AppData\Local\Microsoft\Windows\INetCacheI added the folder INetCacheContent.WordNone of these steps resolved the problem except running an Online repair of "Microsoft 365 Apps f
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