Windows 10 Print dialogue doesn't appear in File Explorer

  • Thread starter Thread starter Asher Wilkinson
  • Start date Start date
A

Asher Wilkinson

I have a user who, when trying to print files from File Explorer, does not receive the print dialogue box prior to printing the documents. She has to print multiple documents at a time from a folder stored locally. She uses two printers: One is a third-party PDF printer which prints to the folder on the computer. This is her primary and she uses it the most. The other printer is a physical printer in the office.


Right now, the computer will only print from the physical printer. Even if we set the PDF printer as the default printer, and we try to print out of File Explorer, it will still only print from the physical printer. We can run a print job from another application to get a dialogue box in that application, but it will then only print from the printer we selected for that print job if we try again from file explorer, regardless of which printer is set as the default printer. If we uninstall that printer then try to print out of File Explorer, a random printer is selected, and the computer attempts to print from there.


I can't find an option to enable the prompt in either print or file explorer settings.


We have run updates and restarted the computer, uninstalled and reinstalled both printers and associated software, we have run a full disk cleanup, and restarted the print spooler service. The option to allow Windows to automatically select a printer has been disabled.


1) Any ideas on what could be causing Windows to not use the default printer?

2) Is there a way that I can enable a print dialogue box to appear when the user tries to print from file explorer so she can easily switch between printers?


Thanks!

Continue reading...
 
Back
Top