Windows 10 Purchased HEVC extension from window app store but some videos are showing showing half grey sreeb

[chuckychazie]

Hi,I have just purchased the HEVC extension from Microsoft, as there was a warning when I tried to play a Samsung mobile video recorded in HEVC. However, after I purchased and installed, although the video can now be played, the video screen has the lower half in grey while the upper half is normal. This does not apply to all my HEVC videos but just around half of them.Does anyone know how to fix this?I normally use windows default photos or movie and TV app to browse Po tire and video recorded by my Samsung phoneThanks a lot in advanced

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