Windows 7 RACHIT BAKSHI

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rachitbakshi

TERMINOLOGY




1-OS-OPERATING SYSTEM


2-GUI-GRAPHIC USER INTERFACE


3-LKGC-LAST KNOWN GOOD CONFIGURATION


4-DIA-DOWNLOAD INSTALL ACTIVATE


5-SECURITY ACCOUNT MANAGER


6-COMMAND PROMPT


7-MEDIA CREATION TOOL










WINDOWS




DATED-27/02/2018




WINDOWS- 95,98,2000,XP,VISTA,WINDOWS7,WINDOWS8,WINDOWS8.1,WINDOWS10


VERSIONS-1024,1511,1607,1703,1709,1809


NEW LAUNCHED-1809


NAMES- 1607(anniversary), 1703(creator)


OS-OPERATING SYSTEM-MS Dos, Red Hat, IOS, Windows, Android, Blackberry


Set of tools-( Google Documents, You Tube )


GUI-GRAPHIC USER INTERFACE, RAM, ROM,TOUCH,CORTANA,ONE DRIVE(10,8,8.1,7), WINDOWS DEFENDER(INBUILT ANTIVIRUS), FILE EXPLORER- .ISO, EDGE




PRODUCT SUPPORT- Windows 7,8,8.1,10


(we will support customer if he wants to upgrade from XP to windows 7) Extended Warranty.


WINDOWS 7 - SP1,SP2 (SERVICE PACK TWO) to be supported.




VERSIONS OF WINDOWS 10-


HOME, PRO, ENTERPRISE(NO SUPPORT), EDUCATION, EDU PRO, MOBILE, MOBILE ENTERPRISE, TOT CORE, WINDOWS S


WINDOWS S is on low configuration used to educate students (low configuration or low features)




VERSIONS OF WINDOWS 8-


WINDOWS 8 CORE, PRO, ENTERPRISE(NO SUPPORT), [[RT, RT-2 (THERE CAN BE SCENARIOS WHERE WE HAVE TO WORK) ]]




VERSIONS OF WINDOWS 8.1- same as 8 pro , with Bing , RT , Enterprise


OEM- IT IS A PRODUCT WHICH COMES WITH THE COMPUTER




VERSIONS OF WINDOWS 7-


STANDARD , HOME BASIC, HOME PREMIUM, PROFESSIONNAL, ENTERPRISE(WE DONT SUPPORT) , ULTIMATE.




If the customer says that I am using Windows enterprise.?


We are not authorized to help you with that.




Domain Machine- Don't play with them as it won't work


Breakout- 2nd CPU Your own account Admin Privileges(work with this)











COMMANDS





RUN>WINver= SHOWS WINDOWS VERSION



RUN>Devmgmt.MSC= CHECK THE DEVICE DRIVERS



SHIFT+RESTART= TROUBLESHOOTING WINDOW OPENS



WINDOWS+R>CONTROL>USER ACCOUNT>MANAGE OTHER ACCOUNT>ADDS SOMEONE ELSE TO THIS PC.



RUN>WINver or Personalization (right mouse)>THEMES>COMPUTER>THIS PC



Run>Services.msc



Run> Devmgmt . MSC(device manager)



MSCONFIG



SERVICES.MSC



MDSCED



DFRGUI



MSINFO32



CLEANMGR



TEMP



WINDOWS+I



CMD_DISKPART









NORMAL MODE / SAFE MODE





Dated- 28/02/2018





NORMAL MODE- All Operating System works(Service Requirement) All Third Part, Startups will work fine example Skype



32bit/64bit







SAFE MODE- No Startups, Windows Driver in Basic format



Basic set of drivers- Hardware to move it



With Network



With CMD



Without Network





7 SERVICES WORKS IN SAFE MODE



16Bit as Operating System





To find that other drivers are not making a problem and how to proceed on that



ON CALL ALWAYS WORK IN SAFE MODE



If windows is corrupted do it on call-REMEMBER SAFE MODE





WINDOWS 7



RUN>MS CONFIG>BOOT>SAFE MODE>F8



safe mode>safe mode with networking>safe mode with command prompt>



-enable boot logging



-enable VCA mode



- last known





WINDOWS 10,8,8.1



-SAFE BOOT>(MINIMAL WITHOUT NETWORK)>ALTERNATE (SHELL COMMAND PROMPT)>ACTIVE DIRECTORY REPAIR> .NETWORK





SHIFT+RESTART>TROUBLESHOOT>DO RESET THIS PC> ADVANCED> START UP SETTINGS (ENABLE MANY OPTIONS>RESTART>KEY F4 F5 F6>RESTART





QUESTION- 7 SERVICES WORKING FINE IN SAFE MODE









CLEAN BOOT



Dated- 28/02/2018





* Don't delete anything from customers computer.



Booting computer with minimum startup. Lowering windows and no startup , services.



We will not be loading anything from third parties(startups windows , update , antivirus , Skype )



> disable startup > disable third party services > run > win R > MSCONFIG > GENERAL >(NORMAL ,SELECTIVE , DIAGNOSTIC)> Selective > Load Startup items (uncheck it) > don't uncheck load system services > clean boot (disable startup) if uncheck black screen...... > hide all Microsoft services > disable all > restart computer





DO ALL THIS IN SAFE MODE



RUN>DEVMGMT>MSC



Test on run commands disable 3rd party drivers and ask the customer to disable external drivers, sound, display, external monitor, third party, sound drives



DO ALL THIS IN SAFE MODE





DIVIDE



5 5



2 2



1





ERROR MESSAGE IN SAFE MODE CLEAN BOOT, ADVANCED CLEAN BOOT









CONTROL PANEL>ALL CONTROL PANEL ITEMS>AUTOPLAY



click and choose what you want. pictures to be imported everytime same goes with music videos music mixed content. pop up is nothing but it is autoplay.





backup and restore windows 7... back up and restore the windows.. same utility can be accecssed



windows+i is the shortcut> update and security > backup.. software and image for back up. go ahead and backup any info.. file folder pictures.



control panel>all control panel items> backup and restore windows 7



create system image- it will image your complete system dna-registry files)



it will work on third party softwares.. encrypted software



calls on the system back up..



Bit locker- if I want to encrypt a hard drive you have to turn it on and set up any hardrive. only on one partition/ password was provided by the manufacturer. Microsoft donot support bit locker... redirect the customer to the bit locker software if the person says that system is on bit locker.



color management-



web credential- bank information is stored over there... here the password is stored. WHEN THE POP UP COMES



control panel>all control panel> credential manager



DATE AND TIME- internet time- time will be updated



if there will be a difference in the time zone then you will not be able to access internet.



valid troubleshooting step for internet is not working. time windows now. windows.gov



Default Pograms- mail as an application. outlook is an application people want for an email. windows mail app is a default mail, window will open in a particular program.. >set your defauls program>internet explorer.. internet explorer will only be loaded and it will be open in internet explorer. same goes with other programs as well..



control panel>all control panel>auto play-



default program- set your default program. control panel>all control panel> default



run command with the device manager. any driver which is linked with the hardware... likewise the hardware drive responsible(usb) device manager.



devices and printers- control panel>all control panel items>devices and printers



if there is any problem then right click with the mouse. printer, add the device .. add a printer.. troubleshoot on the top.



display- size item picture,colours,display settings as we are moving forward. shifting from control panel to settings as moving to windows 10.



ease of access center- control panel>all control panels>ease of access center



use of keyboard is to know that while the screen is working or the password is not working and we ask the person to put the password infront of us



turn on filter key- filter key is used as if you let the key typed it is like this yyyyyyyyyyyyyyyy.. and the key is pressed then we can turn the filter key on and it will work ones only.



e- >quick access> frequently used program will be listed over here



windows+E windows explore will show this file.



file history- control panel>all control panels>file history- we can check the recent files nd folders back up and files can be checked as this creates a back up like if we make a document or a presentation and we don't have to make it again.



home group- printer example



indexing option- ms office people work on this



windows defender- win10 has the windows defender and it scan,deletes filer. scan is the use of windows essential



Microsoft security essential is the program for scanning and report



windows to go- it will create an image of the windows and help to upload as the windows doesn't work then we can use the image file.



program and feature- appwiz.cpl >view installed updates. turn windows feature on and of.



SECURITY AND MAINTENANCE- here all the message and updates are given likewise this system is not working well



speech recognition- helps when you want your system to recognize your voice.



windows basic troubleshooter combine-



control panel>all control panel items> troubleshooting



virtual knowledge base-vkb



keep the system troubleshooting always on.



storage spaces-



run>control



windows+I some options are in settings



sync-



system restore- control panel> all control panel> recovery



two services reponsilble for system restore-volume shadow copy,system protection



files remain and everything gets deleted- if the files takes a restore.



vss is the service for the back up. will check it in the



if the system protection is off then we cannot help him with the system restore



run command-rstrui.exe



system program in system restore - on the bottom of the page there is scan for affected programs..



system protection disabled-we cannot restore









WIN START



Continue>troubleshoot>turn off your pc> troubleshoot> advanced options



>system restore



>system image recovery



>startup repair



>command prompt



>startup settings



>go back to the previous version (built)





windows + I >UPDATE>RECOVERY>RESET THIS PC>ADVANCED STARTUP



RESET THIS PC>KEEP MY FILES>REMOVE EVERYTHING





WINDOWS 8.1-



Shift + restart



continue troubleshoot turn off pc



(reset advance refresh)





WINDOWS 10-



Shift + restart (screen says please wait)



continue troubleshoot turn off pc



(reset advance)



(system image recovery , startup settings , startup prepare , startup repair , go back)



Windows 7- <F8



1)repair your computer 2)safe mode 3)last known good configuration





last known good configuration will start loading



1)REPAIR YOUR COMPUTER- CMD , SYSTEM RESTORE , SYSTEM IMAGE RECOVERY , STARTUP , WINDOWS MEMORY DIAGNOSTIC





2)WINDOWS MEMORY DIAGNOSTIC- tool on demand open control panel and type "memory" in the search bar. click on diagnose computer memory problems to open it. alternatively you can also type "mdsched" in start search and hit enter to open it.





DIA- Download,install,activate.



minimum requirements





windows7- ram , rom , processor , graphics



ram-1gb for 32 bit, 2gb for 64bit



Hard disk- 16 gb for 32bit, 20gb for 64bit



processor- 1.0ghz



graphics-direct x9





windows8- ram,hard disk,processor,graphics



ram-1gb for 32bit,20gb for 64bit



processor-1.0ghz



graphics-direct x9





windows 8.1-ram,hard disk, processor graphics



ram-2gb for 32bit, 4gb for 64bit



hard disk- 20 gb for 32bit,25gb for 64bit



processor- 1 ghz



graphics-direct x9







download- Microsoft.com\recovery



mct-media creation tool



windows10-- update----download the tool





tool-mct-media creation tool--upgrade pc now-locate install media--.iso, .usb(4gb)/(8gb).



.iso files cannot be read on windows 7



.iso files can only be read by 8.1/10 file explorer





windows 7 usb dvd tool (original tool to create a bootable)



https://



usb will be deleted (format usb is always)





bootable



-----mct(media creation tool)



----windows usb/dvd





cmd > diskpart > list disk > select disk 1 >clean > create partition primary > active > format fs=ntfs > assign >exit >exit





create partition primary---list partition , select partition





bootable pendrives can be checked and it is made with c drive





after assign the bootable drive command we will open and when the windows file which has been opened on the desktop and is opened with windows file explorer then we can copy-paste on the bootable drive media after the assign command is done on cmd.





compatibility-



inititate installation we check the compatibility > manufacturer website



*provide compatibility link in notes





installation-



----upgrade,custom



upgrade----in place (7-7 repair) , upgrade (win 7-10 ) home premium - pro enterprise



custom----format (clean install) , without format





in place upgrade- ended up in same version



windows 7(home)-windows 7(home)



windows 7(premium) , windows 7(premium)



no version change , nothing changes



8.1pro-8.1pro





-----------------------------------repair------------------------------------



service not working , internet explorer missing --- calendar not available.. just of repair this



windows7(home)-windows7(pro)



version change





8-8.1-10 ------custom skip



special case for 7-10





upgrade



windows 7 to windows 10



home(premium)-pro or enterprise



windows anytime upgrade



always done with updates





custom------- default mode



data software bios desktop(file explorer) system restore





upgrade .../ .../ x .../ x







custom



without upgrade .../ x .../ .../ x







clean x x .../ x x













SERVICES



->MSCONFIG



->Services.msc(list all services)



*Provide Explanation



*Start/Stop(only for one restart)





Services.msc-->New dialogue box-->Properties-->Startup->Automatic=Eg. File Explorer



->Automatic (Delay)=Skype, TCP/IP



->Disable=No one will touch



->Manual=When user enable it









REGISTRY



It's a system Defined database where we can retrieve and modify data.





**Registry Folder:



H_key_Classes_Root->Contains all extensions which everyone can read.



H_KEY_Current_configuration->Software,System



H_KEY_current_users->For one who is logged in.



H_KEY_users->Will contain information about all users.



H_KEY_local_machine->in every user.





REGISTRY HIVES



->BCD00000000



->Hardware



->SAM



->Security



->Software



->Default



->System





Q=How to find name of service in registry?





->Win+R



->Services.msc



->Choose service



->Double click



->get service name





->Win+R



->regedit



->New dialogue box



->H_KEY_LOCAL_MACHINE->System->Current Control set->Services->BITS





CONTROL PANEL





->Win+R->Control panel or Control->Administrative tools







*Task Scheduler



*Windows Firewall



*System Information=MSINFO32(run cmd)



*System Configuration=MSCONFIG(run cmd)



*Services=Services.msc(cmd)



*Windows memory diagnostic(Hard drive=500GB or 1 TB=Permanent, RAM=368 GB=Temporary)



*Defragmantation=DFRGUI(cmd)



**Fragmented Harddrive-When free space available in middle,after defragmentation free space will move in back(last).



=>for save time.



=>to enhance performance.



*Disk cleanup= to delete files= Cleanmgr(cmd)





To reach temporary file---



->Temp=Removes temp file.



->%Temp%=Remove file from particular user.



->Prefetch=Delete log files.



*Event viewer=It will how your events.



*Computer management=Disk management,Device manager



*Powershell= it is same as command prompt but with different commands.



*Component Services=->Event viewer



->Services



* Performance management



*Resource Monitor

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