S
Sven_Jansen
I've bought a new laptop recently. It works almost fine, but it has a weird issue. My laptop gives blue screens at random moments. It says "WHEA_UNCORRECTABLE_ERROR". The problem is still not fixed after searching for solutions for a week. I've done some research and this is everything I know about the error and my laptop:
- BSOD's occur at random moments. Could be three times a day, or just no BSOD's for 3 days.
- WHEA_UNCORRECTABLE_ERROR
- Event Viewer logs a warning of WHEA-Logger each minute (translated from dutch):
An corrected hardware error has occured.
Reported by component: Processorcore
Error source: Corrected computer monitoring
Error type: Cache hierarchy error
Processor-APIC-id: 6 (always 6)
And then the details:
- System
- Provider
[ Name] Microsoft-Windows-WHEA-Logger
[ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}
EventID 19
Version 0
Level 3
Task 0
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2019-03-17T16:25:34.471427200Z
EventRecordID 12178
- Correlation
[ ActivityID] {fcf57ffa-d21c-422f-8fc9-92bab7639c37}
- Execution
[ ProcessID] 3804
[ ThreadID] 4896
Channel System
Computer SVENS-LAPTOP
- Security
[ UserID] S-1-5-19
- EventData
ErrorSource 1
ApicId 6
MCABank 3
MciStat 0xcc40014000100151
MciAddr 0x26ea5a0
MciMisc 0x436485
ErrorType 9
TransactionType 0
Participation 256
RequestType 5
MemorIO 256
MemHierarchyLvl 1
Timeout 256
OperationType 256
Channel 256
Length 928
RawData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
- Event Viewer doesn't log any WHEA-Logger warnings in safe mode, and I haven't got any BSOD's in safe mode (so far)
- BIOS is up-to-date from the official HP website.
- Windows 10 is up-to-date
- I've updated all visible and hidden drivers in Device Manager
- BlueScreenView says the problem of my BSOD's are in hal.dll, ntoskrnl.exe and PSHED.dll:
hal.dll+42667ntoskrnl.exe+4370e0
PSHED.dll+146b
BlueScreenView will always give the same results for every crash.
- I'm not overcloaking, can't find the option in my BIOS either.
- Using HP PC Hardware Diagnostics Windows and Intel Processor Diagnostic Tool 64bit i've scanned my computer for hardware problems, but no problems seem to occur.
- I've scanned my computer with Windows Memory Diagnostic and Chkdsk.exe, but they also detect no issues with my hardware.
- All software that I've installed on my pc should be compatible with windows, I've installed the same programs on my old laptop and doesn't have any issues.
- The problem occured since I've installed windows.
- WhoCrashed doesn't detect any offending third party drivers.
- I've executed a script which could fix the bug (as administrator), but it didn't:
:: It is recommended to test the script on a local machine for its purpose and effects.
:: ManageEngine Desktop Central will not be responsible for any
:: damage/loss to the data/setup based on the behavior of the script.
:: Description - Script to disable mitigations for Speculative execution side channel vulnerabilities
:: Source - https://support.microsoft.com/sl-si...-to-protect-against-the-speculative-execution
:: Reboot Required - Yes
:: Configuration Type - Computer
:: ===========================================================================================================================
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v FeatureSettingsOverride /t REG_DWORD /d 3 /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v FeatureSettingsOverrideMask /t REG_DWORD /d 3 /f
echo Disabled Mitigations for Speculative execution side channel vulnerabilities
- My Laptop info (dutch)
Naam van besturingssysteem Microsoft Windows 10 Home
Versie 10.0.17763 Build 17763
Andere beschrijving van besturingssysteem Niet beschikbaar
Leverancier van besturingssysteem Microsoft Corporation
Systeemnaam SVENS-LAPTOP
Systeemfabrikant HP
Systeemmodel HP Pavilion Laptop 14-ce0xxx
Systeemtype x64-based PC
Systeem-SKU 4ET37EA#ABH
Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 MHz, 4 core('s), 8 logische processor(s)
BIOS-versie/datum Insyde F.14, 14-2-2019
SMBIOS-versie 3.0
Versie van ingesloten controller 2.12
BIOS-modus UEFI
Basisbordfabrikant HP
Basisbordproduct 84B9
Basisbordversie 02.12
Platformfunctie Mobiel
Status beveiligd opstarten Ingeschakeld
PCR7-configuratie Uitbreiding van bevoegdheden vereist om te kunnen weergeven
Map met Windows C:\WINDOWS
Systeemmap C:\WINDOWS\system32
Opstartapparaat \Device\HarddiskVolume1
Landinstelling Nederland
HAL (Hardware Abstraction Layer) Versie = "10.0.17763.194"
Gebruikersnaam SVENS-LAPTOP\sven0
Tijdzone West-Europa (standaardtijd)
Geïnstalleerd fysiek geheugen (RAM) 8,00 GB
Totaal fysiek geheugen 7,88 GB
Beschikbaar fysiek geheugen 4,28 GB
Totaal virtueel geheugen 9,13 GB
Beschikbaar virtueel geheugen 5,21 GB
Ruimte voor wisselbestand 1,25 GB
Wisselbestand C:\pagefile.sys
DMA-beveiliging van kernel Niet beschikbaar
Beveiliging op basis van virtualisatie Niet ingeschakeld
Ondersteuning voor apparaatversleuteling Uitbreiding van bevoegdheden vereist om te kunnen weergeven
Hyper-V - Modusextensies VM-monitor Ja
Hyper-V - Extensies voor adresomzetting op tweede niveau Ja
Hyper-V - Virtualisatie ingeschakeld in firmware Nee
Hyper-V - Bescherming tegen gegevensuitvoering Ja
- My apps (If you guys believe they are incompatible):
- I've downloaded the newest drivers from HP Support Assistant.
- No viruses are found on my pc (using Avast Free Antivirus)
- Sometimes before 'BugCheck' in the Event Viewer there is a information message of hpdskflt: an unsupported disk adapter was found.
- My PC was bought from a verified company called Electrocorner(.nl)
- My CPU is mostly at 2%, my memory at 44%. I've got 8GB of RAM and 256GB SSD.
- There are no external drives that could cause this problem.
I don't know how to fix this problem. If you guys need it, i can send the dump files, more system info or a picture of the BIOS settings.
Any help would be appreciated. Should i return my laptop, reset windows or do something else? Right now i don't know what to do.
Thanks for your attention and time.
Yours faithfully,
Sven Jansen
Continue reading...
- BSOD's occur at random moments. Could be three times a day, or just no BSOD's for 3 days.
- WHEA_UNCORRECTABLE_ERROR
- Event Viewer logs a warning of WHEA-Logger each minute (translated from dutch):
An corrected hardware error has occured.
Reported by component: Processorcore
Error source: Corrected computer monitoring
Error type: Cache hierarchy error
Processor-APIC-id: 6 (always 6)
And then the details:
- System
- Provider
[ Name] Microsoft-Windows-WHEA-Logger
[ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}
EventID 19
Version 0
Level 3
Task 0
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2019-03-17T16:25:34.471427200Z
EventRecordID 12178
- Correlation
[ ActivityID] {fcf57ffa-d21c-422f-8fc9-92bab7639c37}
- Execution
[ ProcessID] 3804
[ ThreadID] 4896
Channel System
Computer SVENS-LAPTOP
- Security
[ UserID] S-1-5-19
- EventData
ErrorSource 1
ApicId 6
MCABank 3
MciStat 0xcc40014000100151
MciAddr 0x26ea5a0
MciMisc 0x436485
ErrorType 9
TransactionType 0
Participation 256
RequestType 5
MemorIO 256
MemHierarchyLvl 1
Timeout 256
OperationType 256
Channel 256
Length 928
RawData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
- Event Viewer doesn't log any WHEA-Logger warnings in safe mode, and I haven't got any BSOD's in safe mode (so far)
- BIOS is up-to-date from the official HP website.
- Windows 10 is up-to-date
- I've updated all visible and hidden drivers in Device Manager
- BlueScreenView says the problem of my BSOD's are in hal.dll, ntoskrnl.exe and PSHED.dll:
hal.dll+42667ntoskrnl.exe+4370e0
PSHED.dll+146b
BlueScreenView will always give the same results for every crash.
- I'm not overcloaking, can't find the option in my BIOS either.
- Using HP PC Hardware Diagnostics Windows and Intel Processor Diagnostic Tool 64bit i've scanned my computer for hardware problems, but no problems seem to occur.
- I've scanned my computer with Windows Memory Diagnostic and Chkdsk.exe, but they also detect no issues with my hardware.
- All software that I've installed on my pc should be compatible with windows, I've installed the same programs on my old laptop and doesn't have any issues.
- The problem occured since I've installed windows.
- WhoCrashed doesn't detect any offending third party drivers.
- I've executed a script which could fix the bug (as administrator), but it didn't:
:: It is recommended to test the script on a local machine for its purpose and effects.
:: ManageEngine Desktop Central will not be responsible for any
:: damage/loss to the data/setup based on the behavior of the script.
:: Description - Script to disable mitigations for Speculative execution side channel vulnerabilities
:: Source - https://support.microsoft.com/sl-si...-to-protect-against-the-speculative-execution
:: Reboot Required - Yes
:: Configuration Type - Computer
:: ===========================================================================================================================
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v FeatureSettingsOverride /t REG_DWORD /d 3 /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v FeatureSettingsOverrideMask /t REG_DWORD /d 3 /f
echo Disabled Mitigations for Speculative execution side channel vulnerabilities
- My Laptop info (dutch)
Naam van besturingssysteem Microsoft Windows 10 Home
Versie 10.0.17763 Build 17763
Andere beschrijving van besturingssysteem Niet beschikbaar
Leverancier van besturingssysteem Microsoft Corporation
Systeemnaam SVENS-LAPTOP
Systeemfabrikant HP
Systeemmodel HP Pavilion Laptop 14-ce0xxx
Systeemtype x64-based PC
Systeem-SKU 4ET37EA#ABH
Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 MHz, 4 core('s), 8 logische processor(s)
BIOS-versie/datum Insyde F.14, 14-2-2019
SMBIOS-versie 3.0
Versie van ingesloten controller 2.12
BIOS-modus UEFI
Basisbordfabrikant HP
Basisbordproduct 84B9
Basisbordversie 02.12
Platformfunctie Mobiel
Status beveiligd opstarten Ingeschakeld
PCR7-configuratie Uitbreiding van bevoegdheden vereist om te kunnen weergeven
Map met Windows C:\WINDOWS
Systeemmap C:\WINDOWS\system32
Opstartapparaat \Device\HarddiskVolume1
Landinstelling Nederland
HAL (Hardware Abstraction Layer) Versie = "10.0.17763.194"
Gebruikersnaam SVENS-LAPTOP\sven0
Tijdzone West-Europa (standaardtijd)
Geïnstalleerd fysiek geheugen (RAM) 8,00 GB
Totaal fysiek geheugen 7,88 GB
Beschikbaar fysiek geheugen 4,28 GB
Totaal virtueel geheugen 9,13 GB
Beschikbaar virtueel geheugen 5,21 GB
Ruimte voor wisselbestand 1,25 GB
Wisselbestand C:\pagefile.sys
DMA-beveiliging van kernel Niet beschikbaar
Beveiliging op basis van virtualisatie Niet ingeschakeld
Ondersteuning voor apparaatversleuteling Uitbreiding van bevoegdheden vereist om te kunnen weergeven
Hyper-V - Modusextensies VM-monitor Ja
Hyper-V - Extensies voor adresomzetting op tweede niveau Ja
Hyper-V - Virtualisatie ingeschakeld in firmware Nee
Hyper-V - Bescherming tegen gegevensuitvoering Ja
- My apps (If you guys believe they are incompatible):
- I've downloaded the newest drivers from HP Support Assistant.
- No viruses are found on my pc (using Avast Free Antivirus)
- Sometimes before 'BugCheck' in the Event Viewer there is a information message of hpdskflt: an unsupported disk adapter was found.
- My PC was bought from a verified company called Electrocorner(.nl)
- My CPU is mostly at 2%, my memory at 44%. I've got 8GB of RAM and 256GB SSD.
- There are no external drives that could cause this problem.
I don't know how to fix this problem. If you guys need it, i can send the dump files, more system info or a picture of the BIOS settings.
Any help would be appreciated. Should i return my laptop, reset windows or do something else? Right now i don't know what to do.
Thanks for your attention and time.
Yours faithfully,
Sven Jansen
Continue reading...