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DWO'sXbox
I recently updated the motherboard of my PC (which has Windows 10 that I got with the free upgrade from Windows 7). The activation troubleshoot tool took me to where I can select the device I'm trying to update. However, it does not list the device I'm using.
My computer is logged into my microsoft account. If I check the devices attached to the account online (through firefox), it shows this computer, with this motherboard. If I look at details, it says it is up to date. The device info lists all the correct hardware, so it's not looking for the computer as it was before I updated.
When I called support (as that's the only help the troubshoot tool will offer at this point), the agent said it 'was linked to my motherboard' and that I needed my product key, completely ignoring that microsoft.com says my copy of windows is already attached to this motherboard and that I did not have my product key (I said that three times, and each time she came back and repeated that the license was attached to my motherboard, and we needed my product key).
So, either I'm completely missing what she was getting at, or she didn't know how to help with my particular issue and wasn't going to say so, or I really do need a product key to solve the issue. A product key that I didn't bother to keep (if I ever got), and from what I've found, shouldn't need (when I looked into the re-activation process, all it said I needed was my online account log in), because it's a digital license attached to my Microsoft account.
Does anyone have any idea how to get my account-from-windows to recognize what my account-online already knows, and that this device should have access to my license?
Continue reading...
My computer is logged into my microsoft account. If I check the devices attached to the account online (through firefox), it shows this computer, with this motherboard. If I look at details, it says it is up to date. The device info lists all the correct hardware, so it's not looking for the computer as it was before I updated.
When I called support (as that's the only help the troubshoot tool will offer at this point), the agent said it 'was linked to my motherboard' and that I needed my product key, completely ignoring that microsoft.com says my copy of windows is already attached to this motherboard and that I did not have my product key (I said that three times, and each time she came back and repeated that the license was attached to my motherboard, and we needed my product key).
So, either I'm completely missing what she was getting at, or she didn't know how to help with my particular issue and wasn't going to say so, or I really do need a product key to solve the issue. A product key that I didn't bother to keep (if I ever got), and from what I've found, shouldn't need (when I looked into the re-activation process, all it said I needed was my online account log in), because it's a digital license attached to my Microsoft account.
Does anyone have any idea how to get my account-from-windows to recognize what my account-online already knows, and that this device should have access to my license?
Continue reading...