N
Nosajsignik
Hi everyone,
I have an ASUS ZenBook UX391U, which I use mostly for work. It's a great little machine, and can easily run two extra monitors if I'm desk-bound for any period of time.
For years, after the end of a client engagement, I always wipe my computer clean and reinstall a fresh copy of Windows - mostly to properly delete any client data, but also to remove any software that I will no longer use (or stuff I experimented with).
I just did this now again, at the beginning of June, and my laptop has not been the same since: sometimes, when I leave it idle and the screen goes off, I can't wake it up again without a hard-reset (i.e. holding down the power key, and restarting from scratch) - this has happened twice just while writing this post.
Other times I get a BSOD, and when I look at the dump in BlueScreenView, somewhere intelppm.sys is always mentioned.
I have reset my PC multiple times, used Intel's Driver and Support Assistant to make sure everything is up to date, and at one point even manually went through EVERY item in the Device Manager, one by one, and checked for updated drivers.
On my current attempt, I've done no driver updates whatsoever - it's exactly as it was when I reset it.
My version of W10 is currently 1909 - the update screen says 2004 is "on its way". I have no outstanding updates in the Windows Update screen.
I have tried the usual DISM and SFC routes - no luck. I even ran memtest to see if that was causing issues - found nothing.
I'm at a loss now - I am hoping to start my next job soon, after lockdown, but I need a reliable PC! I don't understand how resetting it could cause this problem, since I didn't have it before that point.
The extract from BlueScreenView on my latest crash is below - I don't have any others, since I reset my PC (again) late last week, and haven't used it much until today.
Any help appreciated.
Thanks very much,
J
==================================================
Dump File : 070920-4968-01.dmp
Crash Time : 2020/07/09 11:35:10
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00061941
Parameter 2 : fffff800`91e0b150
Parameter 3 : 00000000`00000009
Parameter 4 : fffff800`81e6f7a0
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+11b3
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.18362.693 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+1c23a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\070920-4968-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 18362
Dump File Size : 543 684
Dump File Time : 2020/07/09 11:35:39
==================================================
Continue reading...
I have an ASUS ZenBook UX391U, which I use mostly for work. It's a great little machine, and can easily run two extra monitors if I'm desk-bound for any period of time.
For years, after the end of a client engagement, I always wipe my computer clean and reinstall a fresh copy of Windows - mostly to properly delete any client data, but also to remove any software that I will no longer use (or stuff I experimented with).
I just did this now again, at the beginning of June, and my laptop has not been the same since: sometimes, when I leave it idle and the screen goes off, I can't wake it up again without a hard-reset (i.e. holding down the power key, and restarting from scratch) - this has happened twice just while writing this post.
Other times I get a BSOD, and when I look at the dump in BlueScreenView, somewhere intelppm.sys is always mentioned.
I have reset my PC multiple times, used Intel's Driver and Support Assistant to make sure everything is up to date, and at one point even manually went through EVERY item in the Device Manager, one by one, and checked for updated drivers.
On my current attempt, I've done no driver updates whatsoever - it's exactly as it was when I reset it.
My version of W10 is currently 1909 - the update screen says 2004 is "on its way". I have no outstanding updates in the Windows Update screen.
I have tried the usual DISM and SFC routes - no luck. I even ran memtest to see if that was causing issues - found nothing.
I'm at a loss now - I am hoping to start my next job soon, after lockdown, but I need a reliable PC! I don't understand how resetting it could cause this problem, since I didn't have it before that point.
The extract from BlueScreenView on my latest crash is below - I don't have any others, since I reset my PC (again) late last week, and haven't used it much until today.
Any help appreciated.
Thanks very much,
J
==================================================
Dump File : 070920-4968-01.dmp
Crash Time : 2020/07/09 11:35:10
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00061941
Parameter 2 : fffff800`91e0b150
Parameter 3 : 00000000`00000009
Parameter 4 : fffff800`81e6f7a0
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+11b3
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.18362.693 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+1c23a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\070920-4968-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 18362
Dump File Size : 543 684
Dump File Time : 2020/07/09 11:35:39
==================================================
Continue reading...