Windows 10 Safe Mode "You'll need a new app to open this ms-contact-support link"

  • Thread starter Thread starter Morgan Delzer
  • Start date Start date
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Morgan Delzer

Hi all,Yesterday I forgot to turn off my HP ENVY x360 before putting it in my bag for school. It overheated badly enough that it asked to restore itself, and I didn't have time so I had to choose to shut it down. I am now trying to restore it manually, but cannot get past opening safe mode while following a separate set of instructions from the HP forum. Nothing is being saved onto my computer in this state and I've lost important schoolwork, but it doesn't tell me that I'm in a temp profile so I can't be sure. Here is a link to the steps I am following: https://h30434.www3.hp.com/t5/Notebook-

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