Windows 10 Screen Freezes but Audio Still There -- Need to Hard Restart. Help?

  • Thread starter Thread starter Repiru
  • Start date Start date
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Repiru

Hello all, so let me elaborate the subject by explaining my problem.


I am using an Acer Nitro 5 laptop (AN515-43-R2WK). This has been happening for the past 3 days. There's no specific moment or scenario that triggers this; but this all happens randomly. Sometimes whenever I watch videos, the screen turns dark for a bit and then returns to normal then the freeze begins. I never experienced this when playing games though, only when browsing or doing something else. Whenever it occurs, I need to hard reset my PC. I haven't found any fixes so that's why I am asking here, what should I do to determine the cause and how to fix it? Thank you!


Here are my specs:


CPU: AMD Ryzen 7 3750H 2.3 ghz

GPU (Display): AMD Radeon RX Vega 10 Graphics

GPU (Render): Nvidia GeForce GTX 1650

RAM: DDR4 16GB

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