N
Neoblizz
Problem Explanation
I am attempting to download/install Sea of Thieves using Microsoft Store on my Windows 10 system, and am getting the error 0x80073CF9. I am not using Xbox subscription for this, I actually bought the complete game for full price back in January, 2019.
A more specific behaviour is that Sea of Thieves downloads EXACTLY to 2.10 MB and then I can notice the download speed dropping to 0 and the error pops up, the download/installation stops.
System Specification
What I have tried...
I will list all the things I have tried, but I also would like to say that there have been 9 support agents from Microsoft that I have talked to in the past 2 days in attempt to get this issue fixed -- none of them were able to get past the error or even generate anything new. Out of those 9, 4 of them actually controlled my PC using remote desktop control in an attempt to fix it (so, it isn't me messing up on their instructions).
As you can tell from the above list, I have exhausted different methods -- the last agent I talked to, she basically said that we are gonna ask the hardware team and I should see an email (I saw no email btw) from them. And she didn't know what to do. I am now asking the community if I could do anything to fix this without doing a clean wipe of my system. I would truly appreciate anyone who is able to suggest something new to try.
Also, I am sure I missed a few things I have tried -- lost track of it. But the list above is most of them.
Continue reading...
I am attempting to download/install Sea of Thieves using Microsoft Store on my Windows 10 system, and am getting the error 0x80073CF9. I am not using Xbox subscription for this, I actually bought the complete game for full price back in January, 2019.
A more specific behaviour is that Sea of Thieves downloads EXACTLY to 2.10 MB and then I can notice the download speed dropping to 0 and the error pops up, the download/installation stops.
System Specification
- Microsoft Windows 10 Home
- Version 1909 (OS Build 18363.476)
- Razer Blade Signature Edition (Razer Inc.)
- Intel(R) Core(TM) i7-8750H CPU @ 2.20 GHz
- Installed Memory (RAM): 16GB
- Free Disk Space: ~90 GB
- GPU: 1070 Max-Q
What I have tried...
I will list all the things I have tried, but I also would like to say that there have been 9 support agents from Microsoft that I have talked to in the past 2 days in attempt to get this issue fixed -- none of them were able to get past the error or even generate anything new. Out of those 9, 4 of them actually controlled my PC using remote desktop control in an attempt to fix it (so, it isn't me messing up on their instructions).
- wsreset (numerous times)
- logged out and logged back in Microsoft Store
- clear all the different types of caches, including MS Store cache and entire windows temp directory
- Clear SoftwareDistribution folder
- Gave permission to AppReadiness folder
- Made sure AUInstallAgent, AppReadiness exists
- Removed and reinstalled MS Store using the powershell commands
- sfc /scannow
- Made sure WindowsApps folder had the correct permissions (TrustedInstaller, SYSTEM, ALL APPLIC...)
- Checked Xbox Networking connection, it was actually giving a NAT type error and I clicked "Fix Now" and checked again and it had fixed itself. On reboot, it fails again to "Teredo is unable to qualify. This could block you from playing multiplayer games"
- Made sure Windows 10 was up-to-date
- Made sure MS Store was up-to-date
- Reinstalled Gaming Services app on MS Store
- Installed Xbox (Beta) app, Xbox Console Companion - Beta app.
- Tried installing the game using the Xbox (Beta) app, resulted in the same error.
- Tried changing the DNS to 8.8.8.8 (google open DNS)
- Tried using a different network all together (school/work network) to download the game, just to rule out my home network
- Tried disabling Firewall and Windows defender real time checks
- Tried installing Spotify and other apps (download and install just fine, no issue whatsoever)
- Activated hidden Administrator account and tried installing SoT on that account, same issue.
- Made a new regular admin user (not hidden), same issue
- Reinstalled windows using the upgrade -- keep all files setting, same issue
- Changed the Workgroup of the system to a new one (off of the home workgroup that I had it set to), same issue
- Made sure that App install location is set to the only drive I have in the system (C: drive)
- Tried using Delivery Optimization turned on to download updates/sea of thieves, didn't do anything (I had this turned off)
- I used my desktop PC to install the game, it worked perfectly fine on that. Installed within a few mins.
- Tried using wifi and LAN to download it (didnt work)
- Tried giving more permission to AppRepository folder, didnt work
- Did a disk cleanup, removed all DirectX cache, didn't work
As you can tell from the above list, I have exhausted different methods -- the last agent I talked to, she basically said that we are gonna ask the hardware team and I should see an email (I saw no email btw) from them. And she didn't know what to do. I am now asking the community if I could do anything to fix this without doing a clean wipe of my system. I would truly appreciate anyone who is able to suggest something new to try.
Also, I am sure I missed a few things I have tried -- lost track of it. But the list above is most of them.
Continue reading...