R
ronabramson
My pc started acting weird 2 weeks ago. First Windows update stopped working, then I noticed I could not print and finally I have issues with Office 2007.
Outlook does not release the outlook.exe process in taskmgr when you close Outlook. If I open Outlook 3 times and then close Outlook 3 times I have 3 Outlook.exe processes running in taskmgr. Finally, When I launch Word I only get the yellow splash screen, Word never opens. (Excel works fine, Outlook works but keeps the processes running as I explained above)
The issue I would like help with TODAY is getting Devices and Printers to show devices and printers and not just run a green scan bar (and actually be able to print).
1. I worked with Malwarebytes we did some tests and they believe I am not infected with malware or a virus.
2. I tried several restore points (even went back 6 months) and the problems continues to plague me.
3. I have had troubles in the past with Zonealarm, so I uninstalled BUT I still have the same problems.
4. I installed MS Security Essentials and scanned but nothing was found, I used HouseCall from TrendMicro it found no issues.
5. I re-installed the HP Officejet 6500 wireless software. Device mgr says my printer is working correctly, I cannot see it in Devices and Printers.
6. I believe the print spooler is running I checked in Administrative Tools, Component Services, Services Local. Print Spooler says status is started, Startup type Automatic, Log On as Local System .
7. I used the MS Hardware and Devices troubleshooter. It finished showed some yield signs, and as I understood the explanation the only issue is update was not configured to install new drivers. My problem persists.
8. I figure it is a sign to upgrade to Windows 10, but I feel I should fix mosty if not all the problems before I do so they do not follow me to the upgrade.
Can someone help me get me back tp printing and have Devices and printers showing the devices and printers?
Continue reading...
Outlook does not release the outlook.exe process in taskmgr when you close Outlook. If I open Outlook 3 times and then close Outlook 3 times I have 3 Outlook.exe processes running in taskmgr. Finally, When I launch Word I only get the yellow splash screen, Word never opens. (Excel works fine, Outlook works but keeps the processes running as I explained above)
The issue I would like help with TODAY is getting Devices and Printers to show devices and printers and not just run a green scan bar (and actually be able to print).
1. I worked with Malwarebytes we did some tests and they believe I am not infected with malware or a virus.
2. I tried several restore points (even went back 6 months) and the problems continues to plague me.
3. I have had troubles in the past with Zonealarm, so I uninstalled BUT I still have the same problems.
4. I installed MS Security Essentials and scanned but nothing was found, I used HouseCall from TrendMicro it found no issues.
5. I re-installed the HP Officejet 6500 wireless software. Device mgr says my printer is working correctly, I cannot see it in Devices and Printers.
6. I believe the print spooler is running I checked in Administrative Tools, Component Services, Services Local. Print Spooler says status is started, Startup type Automatic, Log On as Local System .
7. I used the MS Hardware and Devices troubleshooter. It finished showed some yield signs, and as I understood the explanation the only issue is update was not configured to install new drivers. My problem persists.
8. I figure it is a sign to upgrade to Windows 10, but I feel I should fix mosty if not all the problems before I do so they do not follow me to the upgrade.
Can someone help me get me back tp printing and have Devices and printers showing the devices and printers?
Continue reading...