L
Lia_S
Hey everyone,
My problem was discovered about 3 months ago after another big Windows update, then there were attempts to solve it with varying success.
My laptop: Dell Inspiron 5737
Windows 10 Home 20H2 64x 19042,928
I use all automatic system and driver updates and Windows Defender.
The main symptom is sound problems: there were jamming, freezing (microfreezes), sometimes cracking, and from any source (music, video, games, online cinemas, etc.). Usually sounds like "trrr"
You can evaluate how it sounds on the video from the screen -
View: https://youtu.be/Mr3H_DrYEII
In the device manager, the "System interrupts" process hangs at the top, although the startup load is minimal.
What has been tried and did NOT work:
All options from this article, these methods are usually advised by everyone - Fix sound problems in Windows 10
1) Attempts to adjust the properties of sound devices - disabling all effects and mono-user mode, choosing the minimum bit depth and sampling frequency of sound;
2) Reinstallation of the audio driver from the official website of the manufacturer Realtek;
3) Changing the driver to "Device with High Definition Audio support";
4) sfc / scannow did not find any errors;
5) The utility DISM also did not change anything;
6) Checking for viruses using DrWeb Live CD did not find anything;
7) Removing the audio device and audio controller in the Device Manager;
8) Disable all background applications;
9) Disable third-party access to the "Confidentiality" section;
10) Cleanup drive C: through the built-in tool, incl. our files;
11) Checking the disk for errors;
12) An external USB sound card was purchased, and sound distortion continued when using it;
13) DirectX check utility
p.s. BIOS settings have not changed, since there is nothing to change in them, in the laptop there are only 2 options: choosing a boot source and setting a password.
BIOS: Dell A12, driver dated 05/27/2019
Then I've installed LatencyMon and DPC Latency Checker programs there were identified delays caused by incorrect operation of the drivers. The highest score was for "USB 1.1 and 2.0 Port Driver".
Screenshot # 1
Screenshot # 2
Screenshot # 3
What I've done next: all devices in the "USB controllers" branch from the Device Manager were deleted, then the laptop was rebooted, and the sound freezes stopped! LatencyMon also showed no latency. It was a wonderful few days)
And then another forced Windows 10 update happened, the problem came back again. No methods helped, LatencyMon still shows the latency for this "USB 1.1 and 2.0 Port Driver" driver. The second most latency driver is the Microsoft Mass Storage Port Driver and the High Definition Audio Bus Driver.
Then Windows 10 was completely reinstalled from the cloud, now the system is absolutely clear, but this did not solve the problem with sound freezes and system interrupts. The drivers at the moment are the ones that the system has selected and installed.
I feel tired and hopeless, I have never had such problems with Windows 7.
If you have any ideas how to fix it please help me!
Continue reading...
My problem was discovered about 3 months ago after another big Windows update, then there were attempts to solve it with varying success.
My laptop: Dell Inspiron 5737
Windows 10 Home 20H2 64x 19042,928
I use all automatic system and driver updates and Windows Defender.
The main symptom is sound problems: there were jamming, freezing (microfreezes), sometimes cracking, and from any source (music, video, games, online cinemas, etc.). Usually sounds like "trrr"
You can evaluate how it sounds on the video from the screen -
In the device manager, the "System interrupts" process hangs at the top, although the startup load is minimal.
What has been tried and did NOT work:
All options from this article, these methods are usually advised by everyone - Fix sound problems in Windows 10
1) Attempts to adjust the properties of sound devices - disabling all effects and mono-user mode, choosing the minimum bit depth and sampling frequency of sound;
2) Reinstallation of the audio driver from the official website of the manufacturer Realtek;
3) Changing the driver to "Device with High Definition Audio support";
4) sfc / scannow did not find any errors;
5) The utility DISM also did not change anything;
6) Checking for viruses using DrWeb Live CD did not find anything;
7) Removing the audio device and audio controller in the Device Manager;
8) Disable all background applications;
9) Disable third-party access to the "Confidentiality" section;
10) Cleanup drive C: through the built-in tool, incl. our files;
11) Checking the disk for errors;
12) An external USB sound card was purchased, and sound distortion continued when using it;
13) DirectX check utility
p.s. BIOS settings have not changed, since there is nothing to change in them, in the laptop there are only 2 options: choosing a boot source and setting a password.
BIOS: Dell A12, driver dated 05/27/2019
Then I've installed LatencyMon and DPC Latency Checker programs there were identified delays caused by incorrect operation of the drivers. The highest score was for "USB 1.1 and 2.0 Port Driver".
Screenshot # 1
Screenshot # 2
Screenshot # 3
What I've done next: all devices in the "USB controllers" branch from the Device Manager were deleted, then the laptop was rebooted, and the sound freezes stopped! LatencyMon also showed no latency. It was a wonderful few days)
And then another forced Windows 10 update happened, the problem came back again. No methods helped, LatencyMon still shows the latency for this "USB 1.1 and 2.0 Port Driver" driver. The second most latency driver is the Microsoft Mass Storage Port Driver and the High Definition Audio Bus Driver.
Then Windows 10 was completely reinstalled from the cloud, now the system is absolutely clear, but this did not solve the problem with sound freezes and system interrupts. The drivers at the moment are the ones that the system has selected and installed.
I feel tired and hopeless, I have never had such problems with Windows 7.
If you have any ideas how to fix it please help me!
Continue reading...