Windows 10 System_Service_Exception Bluescreen of Death (In Valorant and Apex)

[Dedmond]

So a friend of mine encountered an issue out of nowhere, while he was playing Apex he got a bluescreen (System_Service_Exception) and then a few days the same happened with Valorant. I told him to run chdsk command and sfc /scannow. No issues were found, then i told him to send me over the minidump that the bluescreen produced which is the following one :

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[COLOR=rgba(30, 30, 30, 1)]SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8021202e07e, Address of the instruction which caused the bugcheck
Arg3: ffffc701984ff920, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 5562

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 77253

Key : Analysis.Memory.CommitPeak.Mb
Value: 98

Key : Analysis.System
Value: CreateObject

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

BUGCHECK_CODE: 3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8021202e07e

BUGCHECK_P3: ffffc701984ff920

BUGCHECK_P4: 0

CONTEXT: ffffc701984ff920 -- [/COLOR][COLOR=rgba(0, 0, 255, 1)](.cxr 0xffffc701984ff920)
[/COLOR][COLOR=rgba(30, 30, 30, 1)]rax=0000000000000000 rbx=fffffe88223330f0 rcx=fffffe88223330f0
rdx=0800000000000000 rsi=ffffdb829394b988 rdi=ffffb40149ac7310
rip=fffff8021202e07e rsp=fffffe8822333060 rbp=ffffdb82984e7660
r8=ffffec53c4921540 r9=ffffec53c320d380 r10=0000000000000000
r11=fffffe88223330c0 r12=ffffb4014d627000 r13=ffffdb829406b820
r14=ffffec16cd847100 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
nt!KxWaitForLockOwnerShip+0xe:
fffff802`1202e07e 48890a mov qword ptr [rdx],rcx ds:002b:08000000`00000000=????????????????
Resetting default scope

BLACKBOXBSD: 1 ([/COLOR][COLOR=rgba(0, 0, 255, 1)]!blackboxbsd[/COLOR][COLOR=rgba(30, 30, 30, 1)])


BLACKBOXNTFS: 1 ([/COLOR][COLOR=rgba(0, 0, 255, 1)]!blackboxntfs[/COLOR][COLOR=rgba(30, 30, 30, 1)])


BLACKBOXPNP: 1 ([/COLOR][COLOR=rgba(0, 0, 255, 1)]!blackboxpnp[/COLOR][COLOR=rgba(30, 30, 30, 1)])


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: VALORANT-Win64-Shipping.exe

BAD_STACK_POINTER: ffffc701984ff018

STACK_TEXT:
fffffe88`22333060 fffff802`1202e05f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxWaitForLockOwnerShip+0xe
fffffe88`22333090 fffff802`1206313a : ffffb401`49ac72b0 ffffec16`cd847100 ffffdb82`9406b820 ffffb401`4d627000 : nt!KeAcquireInStackQueuedSpinLock+0x7f
fffffe88`223330c0 ffffec16`cd67a569 : 00000000`00000001 ffffec16`cd6904f5 ffffdb82`9394b988 ffffffff`aa011156 : nt!ExReleaseResourceAndLeaveCriticalRegion+0x5a
fffffe88`22333120 ffffec16`cd962532 : ffffec53`c06587c0 ffffb6f9`92c00000 ffffec53`c32a9010 00000000`00000000 : win32kbase!GreUnlockVisRgn+0x29
fffffe88`22333160 ffffec16`cd754310 : 00000000`00000000 ffffffff`aa011156 ffffffff`aa011156 00000000`00000000 : win32kfull!UserGetRedirectedWindowOrigin+0xa2
fffffe88`22333190 fffff802`1896b92c : 00000000`00000001 ffffffff`aa011156 ffffffff`aa011156 ffffdb82`9394b960 : win32kbase!UserGetRedirectedWindowOriginApiExt+0x50
fffffe88`223331c0 fffff802`1890e641 : ffffffff`aa011156 fffffe88`223339e0 ffffffff`aa011156 ffffec53`c0911000 : dxgkrnl!DXGPRESENT::CheckVisRgn+0xfc
fffffe88`22333250 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!DXGCONTEXT:resent+0xdd1


SYMBOL_NAME: win32kbase!GreUnlockVisRgn+29

MODULE_NAME: [/COLOR][COLOR=rgba(0, 0, 255, 1)]win32kbase

[/COLOR][COLOR=rgba(30, 30, 30, 1)]IMAGE_NAME: win32kbase.sys

IMAGE_VERSION: 10.0.19041.928

STACK_COMMAND: .cxr 0xffffc701984ff920 ; kb

BUCKET_ID_FUNC_OFFSET: 29

FAILURE_BUCKET_ID: 0x3B_c0000005_STACKPTR_ERROR_win32kbase!GreUnlockVisRgn

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {28bf1f66-3810-2da0-b7d2-a3ca28a1d439}

Followup: MachineOwner
---------
[/COLOR]


My guess was that [COLOR=rgba(30, 30, 30, 1)]win32kbase.sys has some conflicts with VALORANT-Win64-Shipping.exe ?

Is it though ? I need some clarification if possible since i am not an expert.

Could it be a built-in Anti-Cheat related problem ?[/COLOR]


P.S He already did a clean Window's Re-installation twice and the same thing happens after some time while in-game.


PC rig:

FX-8350

16gb DDR3 RAM

1050ti

700 watt psu

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