S
SteveXL5
My daughter got this message when she tried to login on the laptop. Then several more attempts at login also failed.
I then logged in as administrator and checked to see if the profile folders, files, and NTUSER.DAT file were there. All OK.
I tried a few things to get the login to work without success.
Then following some online advice I started to delete my daughter's folders in her profile whilst logged in the admin account.
I cancelled the delete midway because I'd forgotten to backup the folders first.
Now when I tried to login to her account the usual way using the PIN a message said 'unavailable at this time' or something similar and asked for the password instead. I could login with the password but not the PIN and the folders in the profile were gone but the NTUSER.DAT file was still there.
After logging out and on logging back in again I noticed a second, new account was now available to log into with the same password. The same user name but with text added on like this ‘username. LAPTOP-MA30I5M7’. This profile had none of the original files and folders and the folders were empty.
Now Microsoft account only lists this second, new account, but there are no parental controls. A message on family page says
‘Your child needs to sign in to their Windows 10 device LAPTOP-MA30I5M7 for family features to work.’
Yet she has been signing in for a couple of weeks now and time limits are not working
Two questions:
1. How do I get parental controls to start working again and
2. Is it possible to get the original profile folders and files back (I didn’t set up a restore point I’m afraid)
Since I knew the date and time of the original failed login I looked through the events logs
To see what was recorded about the login fail.
These examples were taken from the User Profile Service/Operational logs:
Level Date and Time Source Event ID Task Category
Error 04/11/2019 06:34:56 Microsoft-Windows-User Profiles Service 1502 None "Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile.
DETAIL - The process cannot access the file because it is being used by another process.
"
Level Date and Time Source Event ID Task Category
Error 04/11/2019 06:34:56 Microsoft-Windows-User Profiles Service 1508 None "Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.
DETAIL - The process cannot access the file because it is being used by another process.
for 9
Level Date and Time Source Event ID Task Category
Error 04/11/2019 06:34:56 Microsoft-Windows-User Profiles Service 1511 None Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.
Level Date and Time Source Event ID Task Category
Error 04/11/2019 06:34:56 Microsoft-Windows-User Profiles Service 1515 None Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.
Error 04/11/2019 06:35:18 Microsoft-Windows-User Profiles Service 1500 None "Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly.
DETAIL - Access is denied.
"
This example was taken from the Winlogon log 10 minutes later:
Level Date and Time Source Event ID Task Category
Warning 04/11/2019 06:45:40 Microsoft-Windows-Winlogon 4006 None The Windows log-on process has failed to spawn a user application. Application name: . Command line parameters: C:\Windows\system32\userinit.exe.
This example after I deleted most of the profile folders:
Error 04/11/2019 13:04:51 Microsoft-Windows-User Profiles Service 1542 None "Windows cannot load classes registry file.
DETAIL - The system cannot find the file specified.
"
Continue reading...
I then logged in as administrator and checked to see if the profile folders, files, and NTUSER.DAT file were there. All OK.
I tried a few things to get the login to work without success.
Then following some online advice I started to delete my daughter's folders in her profile whilst logged in the admin account.
I cancelled the delete midway because I'd forgotten to backup the folders first.
Now when I tried to login to her account the usual way using the PIN a message said 'unavailable at this time' or something similar and asked for the password instead. I could login with the password but not the PIN and the folders in the profile were gone but the NTUSER.DAT file was still there.
After logging out and on logging back in again I noticed a second, new account was now available to log into with the same password. The same user name but with text added on like this ‘username. LAPTOP-MA30I5M7’. This profile had none of the original files and folders and the folders were empty.
Now Microsoft account only lists this second, new account, but there are no parental controls. A message on family page says
‘Your child needs to sign in to their Windows 10 device LAPTOP-MA30I5M7 for family features to work.’
Yet she has been signing in for a couple of weeks now and time limits are not working
Two questions:
1. How do I get parental controls to start working again and
2. Is it possible to get the original profile folders and files back (I didn’t set up a restore point I’m afraid)
Since I knew the date and time of the original failed login I looked through the events logs
To see what was recorded about the login fail.
These examples were taken from the User Profile Service/Operational logs:
Level Date and Time Source Event ID Task Category
Error 04/11/2019 06:34:56 Microsoft-Windows-User Profiles Service 1502 None "Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile.
DETAIL - The process cannot access the file because it is being used by another process.
"
Level Date and Time Source Event ID Task Category
Error 04/11/2019 06:34:56 Microsoft-Windows-User Profiles Service 1508 None "Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.
DETAIL - The process cannot access the file because it is being used by another process.
for 9
Level Date and Time Source Event ID Task Category
Error 04/11/2019 06:34:56 Microsoft-Windows-User Profiles Service 1511 None Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.
Level Date and Time Source Event ID Task Category
Error 04/11/2019 06:34:56 Microsoft-Windows-User Profiles Service 1515 None Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.
Error 04/11/2019 06:35:18 Microsoft-Windows-User Profiles Service 1500 None "Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly.
DETAIL - Access is denied.
"
This example was taken from the Winlogon log 10 minutes later:
Level Date and Time Source Event ID Task Category
Warning 04/11/2019 06:45:40 Microsoft-Windows-Winlogon 4006 None The Windows log-on process has failed to spawn a user application. Application name: . Command line parameters: C:\Windows\system32\userinit.exe.
This example after I deleted most of the profile folders:
Error 04/11/2019 13:04:51 Microsoft-Windows-User Profiles Service 1542 None "Windows cannot load classes registry file.
DETAIL - The system cannot find the file specified.
"
Continue reading...