J
Johandarth
Dear support,
I had a perfectly working Thunderbolt 3 external SSD, but since late this summer, probaly following Windows 10 updates, this drive does not work properly on PCs (have 2x Dell laptops with Thunderbolt):
- TekQ thunderbolt 3 portable SSD
PC hardware (both running Intel Rapid Storage technology):
- Dell XPS 13 9380 Laptop,
Windows 10 Home
Version 20H2 (19042)
Installed on 24/06/2020
OS build 19042.630
Experience Windows Feature Experience Pack 120.2212.31.0
- Dell XPS 13 9370 Laptop,
Windows 10 Home
Version 10.0.19041
Problem description:
- When attaching device to laptop it takes min. 1 minute before it shows up in Windows Explorer;
- Trying to copy a number of files to or from the device does not work. The process stops after a few seconds. Observing that the below Windows event is created every 10s when trying the copy operation;
- Windows Explorer seems to freeze, getting unresponsive;
- To exclude SSD drive malfunction, I've tested it on a Thunderbolt 3 Macbook, works fine;
- On the Dell 9380, a number of the following events show up in Event Viewer when attaching the drive or trying to perform any operation against it:
Log Name: System
Source: stornvme
Date: 17/11/2020 13:55:53
Event ID: 129
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: DESKTOP-L4URLL5
Description:
Reset to device, \Device\RaidPort1, was issued.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="stornvme" />
<EventID Qualifiers="32772">129</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-11-17T12:55:53.1375465Z" />
<EventRecordID>9784</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="572" />
<Channel>System</Channel>
<Computer>DESKTOP-L4URLL5</Computer>
<Security />
</System>
<EventData>
<Data>\Device\RaidPort1</Data>
<Binary>0F001800010000000000000081000480010000000000000000000000000000000000000000000000000000000000000000000000810004800000000000000000</Binary>
</EventData>
</Event>
On Dell 9370 laptop, same event used to show, but recently the computer goes BlueScreen when attaching the device.
Saw the following article recently that points at Thunderbolt SSD issues:
Suspect this is related.
Do you know of any workaround at this point in order to let me use my external drive?
King regards,
Johan (Stockholm/Sweden)
*** Email address is removed for privacy ***
Continue reading...
I had a perfectly working Thunderbolt 3 external SSD, but since late this summer, probaly following Windows 10 updates, this drive does not work properly on PCs (have 2x Dell laptops with Thunderbolt):
- TekQ thunderbolt 3 portable SSD
PC hardware (both running Intel Rapid Storage technology):
- Dell XPS 13 9380 Laptop,
Windows 10 Home
Version 20H2 (19042)
Installed on 24/06/2020
OS build 19042.630
Experience Windows Feature Experience Pack 120.2212.31.0
- Dell XPS 13 9370 Laptop,
Windows 10 Home
Version 10.0.19041
Problem description:
- When attaching device to laptop it takes min. 1 minute before it shows up in Windows Explorer;
- Trying to copy a number of files to or from the device does not work. The process stops after a few seconds. Observing that the below Windows event is created every 10s when trying the copy operation;
- Windows Explorer seems to freeze, getting unresponsive;
- To exclude SSD drive malfunction, I've tested it on a Thunderbolt 3 Macbook, works fine;
- On the Dell 9380, a number of the following events show up in Event Viewer when attaching the drive or trying to perform any operation against it:
Log Name: System
Source: stornvme
Date: 17/11/2020 13:55:53
Event ID: 129
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: DESKTOP-L4URLL5
Description:
Reset to device, \Device\RaidPort1, was issued.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="stornvme" />
<EventID Qualifiers="32772">129</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-11-17T12:55:53.1375465Z" />
<EventRecordID>9784</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="572" />
<Channel>System</Channel>
<Computer>DESKTOP-L4URLL5</Computer>
<Security />
</System>
<EventData>
<Data>\Device\RaidPort1</Data>
<Binary>0F001800010000000000000081000480010000000000000000000000000000000000000000000000000000000000000000000000810004800000000000000000</Binary>
</EventData>
</Event>
On Dell 9370 laptop, same event used to show, but recently the computer goes BlueScreen when attaching the device.
Saw the following article recently that points at Thunderbolt SSD issues:
Loading…
www.techradar.com
Suspect this is related.
Do you know of any workaround at this point in order to let me use my external drive?
King regards,
Johan (Stockholm/Sweden)
*** Email address is removed for privacy ***
Continue reading...