V
Vincenzo Migliore
Hello,
I am encountering a strange problem with my new bluetooth 5.0 headset, for which the manifacturer could not work out a solution. I wanted to ask this community before letting them send a replace unit, since I wanted to exclude Bluetooth driver issue or a Windows audio further setting needed.
Whenever I connected the headset to the computer, it just worked fine, until I made a call (no matter the application I was using). Problem was: only call-related audio passed (both ways) and the playback quality was not great. Any other sound (from Windows system audio to applications and games) just did not work.
So, I started looking through the options: if I used the default options, this will show in the "sounds option" (the item I am talking about is the last one in the 'recording' tab and the last two ones in the 'playback' tab):
I tried setting the headphones as the default device for both system and calls with no results.
So I understood that communications only passed through 'hands-free' ""secondary channels"" and that they monopolyzed the whole audio; of these, input channel may be good, but output no. Switching audio to that would make the sound so uncomfortable because of the low quality: while voice quality was acceptable, any other content was unbearable.
More context: this problem occurs on a Dell Inspiron laptop 15 7559, with the latest Windows update available installed. Bluetooth card is an Intel AC 3165 Wi-Fi/Bluetooth combo adapter, Bluetooth 4.2, with latest drivers. I also tried the latest Dell drivers released for my laptop on support page with no result. I tried on a different laptop with a different brand Bluetooth 4.2 chip and had the same results. I do not own other computers with 5.0 bluetooth to try with. I do not know if this can be helpful, but on my Android phone with Bluetooth 5.0 there were no problems and so I tend to exclude a factory defect.
My goal is to both listen to calls and apps (example of what I would do: talking online with friends, listening to both their voices and a youtube video) at full quality, the same quality I get outside of calls from other sources. In other words: I would like to know if my communication and system and apps sound can all pass through the main, non 'hands-free' playback channel.
1) could this limitation due to Bluetooth 4.2 technology that a newer Bluetooth 5.0 card would solve?
2) if not, is there any setting I can modify to solve the problem?
Thank you in advance and I will give you any further detail you should need.
Continue reading...
I am encountering a strange problem with my new bluetooth 5.0 headset, for which the manifacturer could not work out a solution. I wanted to ask this community before letting them send a replace unit, since I wanted to exclude Bluetooth driver issue or a Windows audio further setting needed.
Whenever I connected the headset to the computer, it just worked fine, until I made a call (no matter the application I was using). Problem was: only call-related audio passed (both ways) and the playback quality was not great. Any other sound (from Windows system audio to applications and games) just did not work.
So, I started looking through the options: if I used the default options, this will show in the "sounds option" (the item I am talking about is the last one in the 'recording' tab and the last two ones in the 'playback' tab):
I tried setting the headphones as the default device for both system and calls with no results.
So I understood that communications only passed through 'hands-free' ""secondary channels"" and that they monopolyzed the whole audio; of these, input channel may be good, but output no. Switching audio to that would make the sound so uncomfortable because of the low quality: while voice quality was acceptable, any other content was unbearable.
More context: this problem occurs on a Dell Inspiron laptop 15 7559, with the latest Windows update available installed. Bluetooth card is an Intel AC 3165 Wi-Fi/Bluetooth combo adapter, Bluetooth 4.2, with latest drivers. I also tried the latest Dell drivers released for my laptop on support page with no result. I tried on a different laptop with a different brand Bluetooth 4.2 chip and had the same results. I do not own other computers with 5.0 bluetooth to try with. I do not know if this can be helpful, but on my Android phone with Bluetooth 5.0 there were no problems and so I tend to exclude a factory defect.
My goal is to both listen to calls and apps (example of what I would do: talking online with friends, listening to both their voices and a youtube video) at full quality, the same quality I get outside of calls from other sources. In other words: I would like to know if my communication and system and apps sound can all pass through the main, non 'hands-free' playback channel.
1) could this limitation due to Bluetooth 4.2 technology that a newer Bluetooth 5.0 card would solve?
2) if not, is there any setting I can modify to solve the problem?
Thank you in advance and I will give you any further detail you should need.
Continue reading...