K
klithos
Surface Book 2 16GB RAM 15.3" (Product ID 00330-62824-81075-AAOEM) bought on May 2018
Original Windows version Windows 10 Pro ver. 1803 build 17134-1345
----------------------------------------------------------------------------------------------------------
I have been trying to update it for quite awhile to no avail. I'm now stuck in an endless loop: every time the result is "Failed".
Anyone can help me to get out of this situation? Thanks in advance
I've never had issues updating before. less a couple of times where I solved the problem manually, from the Microsoft catalogue. Today, all other updates work fine.
The system was formerly giving me the option to update to 1903 version, but now does not give it anymore, but just informs me that my version (1803) is now obsolete and has to be updated.
This update is pending since a few months. Here a brief list of the sequence of actions taken in the last few days:
1.- Uninstalled most recent updates
2.- Verified SB2 correct operation
3.- Tried installation from USB media
4.- Uninstalled third party software
5.- Performed operations under the assistance of a Microsoft Advisor
Here the detailed description of each trial, and related results.
- 200312 - UNINSTALLING MOST RECENT UPDATES
- unistalled KB4346084, KB4486153, KB4523203, KB4537479, KB4537795
- system did re-install all of them but KB4346084, adding the update 2020-02
- applied Windows Update Reset script
- applied WinUpgrade_9252 > Result: Upgrade failed
- Applied Windows10UpgradeApp >
> Final Result: Upgrade failed
> Error Info: error 0x80070013
- 200313 - ENSURING SURFACE BOOK2 CORRECT OPERATION
-applied Surface Book2 Diagnostic Tool > no alarms
- applied Windows Update Reset script
- applied Windows Update Assistant
>Final Result: Upgrade Failed
>Error Info: (not registered)
- 200318 - INSTALLATION FROM WINDOWS USB INSTALLER
- Prepared USB unit with version 1903 x64 through Windows Media Builder
- applied USB Tool
> Final Result: Upgrade Failed
> Error Info: Boot configuration not as expected
- From a Microsoft support site I understand that the recommended order of Boot partitions is: Windows RE Tools, System (EFI), MSR, System (C:\Windows & Data)
- on my Surface Book2 the (original, never touched) configuration is : MSR, System (EFI), System (C:\ Windows & Data), Windows RE Tools
- 200322 - UNINSTALLED THIRD PARTY APPS
- Uninstalled third party A/Virus, Firewall Contro and Maintenance apps
- Disconnected all external units (HDD and DVD)
- applied Script_Reset_Windows_Update_Tool-master > no errors
- at step 13 automatically initialize the Windows (in-built) upgrade
> Final Result: Upgrade Failed
> Error Info: Boot configuration [order of partitions?] not as expected
- 200331 to 200402- OPERATIONS UNDER THE ASSISTANCE OF A MICROSOFT ADVISOR
- Anything new was received from my contact
- Standard operations were repeated with new USB and DVD Installation Tools and version 1909
> Final Result: Upgrade Failed
> Error Info: Boot configuration [order of partitions?] not as expected
- 200412 - Performed update (this time directly proposed by Windows Update)
> Final Result: Upgrade Failed
> Error Info: being unattended, no reason was received
> Unable to restart from previous version (until boot data were manually restored)
Continue reading...
Original Windows version Windows 10 Pro ver. 1803 build 17134-1345
----------------------------------------------------------------------------------------------------------
I have been trying to update it for quite awhile to no avail. I'm now stuck in an endless loop: every time the result is "Failed".
Anyone can help me to get out of this situation? Thanks in advance
I've never had issues updating before. less a couple of times where I solved the problem manually, from the Microsoft catalogue. Today, all other updates work fine.
The system was formerly giving me the option to update to 1903 version, but now does not give it anymore, but just informs me that my version (1803) is now obsolete and has to be updated.
This update is pending since a few months. Here a brief list of the sequence of actions taken in the last few days:
1.- Uninstalled most recent updates
2.- Verified SB2 correct operation
3.- Tried installation from USB media
4.- Uninstalled third party software
5.- Performed operations under the assistance of a Microsoft Advisor
Here the detailed description of each trial, and related results.
- 200312 - UNINSTALLING MOST RECENT UPDATES
- unistalled KB4346084, KB4486153, KB4523203, KB4537479, KB4537795
- system did re-install all of them but KB4346084, adding the update 2020-02
- applied Windows Update Reset script
- applied WinUpgrade_9252 > Result: Upgrade failed
- Applied Windows10UpgradeApp >
> Final Result: Upgrade failed
> Error Info: error 0x80070013
- 200313 - ENSURING SURFACE BOOK2 CORRECT OPERATION
-applied Surface Book2 Diagnostic Tool > no alarms
- applied Windows Update Reset script
- applied Windows Update Assistant
>Final Result: Upgrade Failed
>Error Info: (not registered)
- 200318 - INSTALLATION FROM WINDOWS USB INSTALLER
- Prepared USB unit with version 1903 x64 through Windows Media Builder
- applied USB Tool
> Final Result: Upgrade Failed
> Error Info: Boot configuration not as expected
- From a Microsoft support site I understand that the recommended order of Boot partitions is: Windows RE Tools, System (EFI), MSR, System (C:\Windows & Data)
- on my Surface Book2 the (original, never touched) configuration is : MSR, System (EFI), System (C:\ Windows & Data), Windows RE Tools
- 200322 - UNINSTALLED THIRD PARTY APPS
- Uninstalled third party A/Virus, Firewall Contro and Maintenance apps
- Disconnected all external units (HDD and DVD)
- applied Script_Reset_Windows_Update_Tool-master > no errors
- at step 13 automatically initialize the Windows (in-built) upgrade
> Final Result: Upgrade Failed
> Error Info: Boot configuration [order of partitions?] not as expected
- 200331 to 200402- OPERATIONS UNDER THE ASSISTANCE OF A MICROSOFT ADVISOR
- Anything new was received from my contact
- Standard operations were repeated with new USB and DVD Installation Tools and version 1909
> Final Result: Upgrade Failed
> Error Info: Boot configuration [order of partitions?] not as expected
- 200412 - Performed update (this time directly proposed by Windows Update)
> Final Result: Upgrade Failed
> Error Info: being unattended, no reason was received
> Unable to restart from previous version (until boot data were manually restored)
Continue reading...