M
Mitchell_20
I'm attempting to pass along an old laptop to another member of my family, but I'm unable to update to the latest version of windows 10.
The laptop is an ASUS Zenbook Pro UX501VW-XS74T
- [COLOR=rgba(15, 17, 17, 1)]6th Gen Intel Skylake Core i7-6700HQ Quad Core (2.6GHz-3.5GHz, 6MB Intel Smart Cache, 45W)
- GeForce GTX 960M with 4G GDDR5, 16 GB Memory 512 GB SSD[/COLOR]
the laptop has not been used since 2019 and when attempting to update the laptop will get stuck on a booting screen with the ASUS logo, then when restarting from there I get a screen saying that windows is undoing any changes. That undoes the update that was just being installed and sets it back to the version 10.0.17763 build 17763.
I've tried many of the steps I've seen from other microsoft help pages but nothing as worked so far. Any help would be greatly appreciated, I'm willing to provide more information if needed or attempt some solutions from scratch even if they haven't worked before.
Thank you in advance for any help
Below is the update history that is provided on the laptop (These are for feature updates, all quality updates have been successful)
Feature update to Windows 10, version 20H2
Failed to install on 2021-03-14 - 0xc1900101
Feature update to Windows 10, version 1909 (5)
Last failed install attempt on 2021-02-25 -0xc1900101
Feature update to Windows 10, version 20H2 (2)
Last failed install attempt on 2021-02-22 -0xc1900101
Feature update to Windows 10, version 1909
Failed to install on 2020-12-17 - 0xc80240034
Feature update to Windows 10, version 1809
Successfully installed on 2019-03-16
Continue reading...
The laptop is an ASUS Zenbook Pro UX501VW-XS74T
- [COLOR=rgba(15, 17, 17, 1)]6th Gen Intel Skylake Core i7-6700HQ Quad Core (2.6GHz-3.5GHz, 6MB Intel Smart Cache, 45W)
- GeForce GTX 960M with 4G GDDR5, 16 GB Memory 512 GB SSD[/COLOR]
the laptop has not been used since 2019 and when attempting to update the laptop will get stuck on a booting screen with the ASUS logo, then when restarting from there I get a screen saying that windows is undoing any changes. That undoes the update that was just being installed and sets it back to the version 10.0.17763 build 17763.
I've tried many of the steps I've seen from other microsoft help pages but nothing as worked so far. Any help would be greatly appreciated, I'm willing to provide more information if needed or attempt some solutions from scratch even if they haven't worked before.
Thank you in advance for any help
Below is the update history that is provided on the laptop (These are for feature updates, all quality updates have been successful)
Feature update to Windows 10, version 20H2
Failed to install on 2021-03-14 - 0xc1900101
Feature update to Windows 10, version 1909 (5)
Last failed install attempt on 2021-02-25 -0xc1900101
Feature update to Windows 10, version 20H2 (2)
Last failed install attempt on 2021-02-22 -0xc1900101
Feature update to Windows 10, version 1909
Failed to install on 2020-12-17 - 0xc80240034
Feature update to Windows 10, version 1809
Successfully installed on 2019-03-16
Continue reading...