S
SeanNugent2
For the past few months, my computer has been having these catastrophic freezes and crashes that results in my having to shut down my computer. These typically occur at whenever I start up or exit a program, such as a steam game or a web browser, or I click a certain icon and even though the screen is frozen I can still hear audio in the background from a video I was streaming. Other times the screen just goes black as if the monitor itself has become disconnected. At first I thought it was my BIOS which was pretty outdated for a time but I'm still having issues despite updated both my BIOS and GPU. Though I'm not completely sure if this is a software issue or a hardware one since when the screen goes black it sometimes makes a bizarre clicking noise as if the cord has been pulled out. My GPU is a NVIDIA Geforce GTX 960. My PSU is an ITE IT8772E. Voltage is at 3.144 V max.
Thanks for your time.
Event logs:
Error 10/25/2020 3:38:43 PM Application Error 1000 (100)
Log Name: Application
Source: Application Error
Date: 10/25/2020 3:38:43 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xe0464645
Fault offset: 0x0000000000000000
Faulting process id: 0x3a14
Faulting application start time: 0x01d6ab1f97660c15
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: unknown
Report Id: 026d7418-e028-42f8-a6d2-c1484f23ea69
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="[Error">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-10-25T22:38:43.861055500Z" />
<EventRecordID>25264</EventRecordID>
<Channel>Application</Channel>
<Computer>Seans-PC</Computer>
<Security />
</System>
<EventData>
<Data>dwm.exe</Data>
<Data>10.0.18362.387</Data>
<Data>8e064b77</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>e0464645</Data>
<Data>0000000000000000</Data>
<Data>3a14</Data>
<Data>01d6ab1f97660c15</Data>
<Data>C:\WINDOWS\system32\dwm.exe</Data>
<Data>unknown</Data>
<Data>026d7418-e028-42f8-a6d2-c1484f23ea69</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="[Error">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-10-25T22:55:55.165261700Z" />
<EventRecordID>39205</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Seans-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">132481401070072291</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>
Log Name: System
Source: EventLog
Date: 10/25/2020 3:56:22 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Description:
The previous system shutdown at 3:54:14 PM on 10/25/2020 was unexpected.
Event Xml:
<Event xmlns="[Error">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-10-25T22:56:22.044736700Z" />
<EventRecordID>39196</EventRecordID>
<Channel>System</Channel>
<Computer>Seans-PC</Computer>
<Security />
</System>
<EventData>
<Data>3:54:14 PM</Data>
<Data>10/25/2020</Data>
<Data>
</Data>
<Data>
</Data>
<Data>878</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E4070A00000019000F0036000E008901E4070A0000001900160036000E0089013C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>
------------------
System Information
------------------
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS 8500
BIOS: A14 (type: UEFI)
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16344MB RAM
Page File: 3867MB used, 14909MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode
Continue reading...
Thanks for your time.
Event logs:
Error 10/25/2020 3:38:43 PM Application Error 1000 (100)
Log Name: Application
Source: Application Error
Date: 10/25/2020 3:38:43 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xe0464645
Fault offset: 0x0000000000000000
Faulting process id: 0x3a14
Faulting application start time: 0x01d6ab1f97660c15
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: unknown
Report Id: 026d7418-e028-42f8-a6d2-c1484f23ea69
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="[Error">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-10-25T22:38:43.861055500Z" />
<EventRecordID>25264</EventRecordID>
<Channel>Application</Channel>
<Computer>Seans-PC</Computer>
<Security />
</System>
<EventData>
<Data>dwm.exe</Data>
<Data>10.0.18362.387</Data>
<Data>8e064b77</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>e0464645</Data>
<Data>0000000000000000</Data>
<Data>3a14</Data>
<Data>01d6ab1f97660c15</Data>
<Data>C:\WINDOWS\system32\dwm.exe</Data>
<Data>unknown</Data>
<Data>026d7418-e028-42f8-a6d2-c1484f23ea69</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="[Error">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-10-25T22:55:55.165261700Z" />
<EventRecordID>39205</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Seans-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">132481401070072291</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>
Log Name: System
Source: EventLog
Date: 10/25/2020 3:56:22 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Description:
The previous system shutdown at 3:54:14 PM on 10/25/2020 was unexpected.
Event Xml:
<Event xmlns="[Error">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-10-25T22:56:22.044736700Z" />
<EventRecordID>39196</EventRecordID>
<Channel>System</Channel>
<Computer>Seans-PC</Computer>
<Security />
</System>
<EventData>
<Data>3:54:14 PM</Data>
<Data>10/25/2020</Data>
<Data>
</Data>
<Data>
</Data>
<Data>878</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E4070A00000019000F0036000E008901E4070A0000001900160036000E0089013C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>
------------------
System Information
------------------
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS 8500
BIOS: A14 (type: UEFI)
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16344MB RAM
Page File: 3867MB used, 14909MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode
Continue reading...