Windows 10 User Locked Out

  • Thread starter Thread starter NashOB
  • Start date Start date
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NashOB

Hello,


I am trying to assist my grandmother with a problem she is having on her computer. He has a lenovo G770 from 2005 and I believe is running windows 10. She has not been able to remember her password or something has changed and we cannot log in to her computer. I am unable to boot the computer in safe mode, and we cannot log in to the computer to reset the password. Is there any way we can fix this? There is no Microsoft account associated with her email and the user is just titled, owner.


We are at a loss for a work around.


Any assistance is greatly appreciated. WHy doesn't Microsoft provide phone support to anyone using their product?


Thanks,

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