Windows 10 We are not able to uninstall MSI(cyberreason.)

[smeadmin]

i301: Applying execute package: CybereasonActiveProbe64.msi, action: Uninstall, path: (null), arguments: ' MSIFASTINSTALL="7" INSTALLDIR="C:\Program Files\Cybereason ActiveProbe\" AP_MSI_BLOB="*****" AP_AV_DB_ZIP_FILE_PATH="*****" AV_SIGNATURE_PATH="*****" AP_AV_MODE="" AP_SA_DETECT_MODE="" AP_SA_PREVENT_MODE="" AP_UNINSTALL_CODE="*****" AP_STATE="" AP_BLOCKING_SERVICE="" AP_APP_CTRL="" AP_CRS_SERVICE_MODE="" AP_SKIP_IAT_HOOKING="" AP_DISABLE_FILE_LISTING="" AP_BACKUP_CANARIES="" AM_SDK_LICENSE="" AM_SDK_CLOUD_ID="" AM_UPDATE_URL_GLOBAL="" ANTI_MALWARE="" AP_DISABLE_AUDIT_COLLECTION="" EP_LISTEN_PORT="39378" SA_LISTEN_PORT="40270" AP_POWERSHELL_SERVICE_MODE="" AP_SHELLCODE_SCANNER="" AP_DELAY_RAND_ENABLE="" AP_DELAY_RAND_START="" AP_DELAY_RAND_END="" AP_ENABLE_NON_EXE_FILES="" WIX_BUNDLE_ID="{0e04c369-f76e-46c1-81d8-bd6fcc07bb5f}" AI_SCAN_DOTNET="" AP_PUBLISH_RESEARCH_DATA="" AP_ZMQ_CUSTOM_OFFSET="" AP_AV_NETWORK_PROTECT="" AP_AV_FILTER_EXTENSIONS="" AP_AV_UPDATE_INTERVAL="" AP_PUBLISH_GRACE_PERIOD_MSEC="" AP_POLICIES_INITIAL_POLICY_ID="" AP_POLICIES_KEEP_SENSOR_CONFIGURATION="" AP_AV_BLOCK="" DNS_PUBLISH_CACHE_QUERIES="" EXISTING_SENSOR_VERSION="19.1.92.0" EXISTING_SENSOR_PRODUCTKEY="{0e04c369-f76e-46c1-81d8-bd6fcc07bb5f}"'
[3120:3608][2021-02-05T06:02:28]e000: Error 0x80070643: Failed to uninstall MSI package.
[3120:3608][2021-02-05T06:02:28]e000: Error 0x80070643: Failed to execute MSI package.

[3F9C:3A20][2021-02-05T06:02:28]e000: Error 0x80070643: Failed to configure per-machine MSI package.




We get this error message when trying to uninstall this. This is an antivirus client.


We tried to reboot many times.


We stopped this application service and tried uninstalling. No change.


Please let me know how do we completely uninstall this MSI file.

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