Windows 11 "We need to verify your identity" not working

  • Thread starter Thread starter TauntMussel4
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TauntMussel4

Hello, I am trying to access an my older microsoft account to use on my xbox 360. When i try to login it says locked due to too many password attempts so i tried the verification steps by having a code sent to my email/phone number but both options give me "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.".I am unfortunately am unable to successfully complete the account recovery process. How do i get the code to send to my email and or phone number?

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