Windows 7 What is this error code that I find in my crash dumps that is causing my computer to...

  • Thread starter Thread starter Dglovka
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Dglovka

Hello and thank you for taking the time to read my question. Last night I started an install of the latest windows update and had it install while I was asleep. I started my computer up today and while going through it's auto-startup of a few programs it had a BSOD. I looked at the crashlogs and the problem (from the crash log) seems to be these two lines:

12/14/2016 13:38:32.317 INTEGRAT (0xc4c) 0xd78 Logging Liblet bd7ua Unexpected Call to GetPackageVersionToReport failed. {"SH_ErrorCode": -2147467259}

I believe it is Skype that is causing my computer to bluescreen because whenever I start Skype and Skype alone after disabling all programs from starting up on boot my computer has another BSOD but I am not sure if I need to repair it or reinstall it or if it's even necessarily a problem with the windows update that is causing this.

Thank you again for reading and any help that can be provided. I have a rudimentary understanding of computers so most of this is complete speculation but I appreciate any advice that will help me solve this problem. Here is the full crash log from the /temp file.

Timestamp Process TID Area Category EventID Level Message Correlation
12/14/2016 21:20:37.476 OFFICECL (0xa10) 0xa14 Click-To-Run General Telemetry aqkhc Medium ::InitLogging {"MachineId": "f68009f4f8daec41b4fa8d5fdc362fdd", "SessionID": "76e00ca8-4cf2-42a2-9632-53c85d71c7a6", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "0.0.0.0", "ContextData": "{'ModulePath':'C:\\Program Files\\Common Files\\Microsoft Shared\\ClickToRun\\OfficeClickToRun.exe','CommandLine':'/service','Bitness':'64','IntegrityLevel':'0x4000','SecuritySessionId':'0','ExeVer':'16.0.6925.1044','ProcessType':'OfficeClickToRun'}"}
12/14/2016 21:20:37.476 OFFICECL (0xa10) 0xa14 Click-To-Run General Telemetry aqkhe Medium ::InitLogging {"MachineId": "f68009f4f8daec41b4fa8d5fdc362fdd", "SessionID": "76e00ca8-4cf2-42a2-9632-53c85d71c7a6", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "0.0.0.0", "ContextData": "{'OSVersion':'6.1','SP':'0','ProductType:'0','ProcessorArch':'9','Locale':'1033'}"}
12/14/2016 21:20:37.476 OFFICECL (0xa10) 0xa14 Click-To-Run General Telemetry bexde Medium ::wWinMain {"MachineId": "f68009f4f8daec41b4fa8d5fdc362fdd", "SessionID": "76e00ca8-4cf2-42a2-9632-53c85d71c7a6", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "0.0.0.0", "ContextData": "Startup complete. {'moduleHandleTimespent':'0','OleoTimeSpent':'0','LibletsTimeSpent':'5132','LoggingTimeSpent':'0','TimeSpent':'5132'}"}
12/14/2016 21:20:37.476 OFFICECL (0xa10) 0xa74 Click-To-Run General Telemetry bexdf Medium ServiceStartupBehavior::ServiceMain {"MachineId": "f68009f4f8daec41b4fa8d5fdc362fdd", "SessionID": "76e00ca8-4cf2-42a2-9632-53c85d71c7a6", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "0.0.0.0", "ContextData": "Starting ServiceMain"}
12/14/2016 21:20:37.476 OFFICECL (0xa10) 0xa74 Click-To-Run a14x0 Medium ServiceStartupBehavior::ServiceMain - Setting clean reboot atom
12/14/2016 21:20:37.476 OFFICECL (0xa10) 0xa74 Click-To-Run General Telemetry bexdg Medium ServiceStartupBehavior::ServiceMain {"MachineId": "f68009f4f8daec41b4fa8d5fdc362fdd", "SessionID": "76e00ca8-4cf2-42a2-9632-53c85d71c7a6", "GeoID": 244, "Ver": "16.0.6965.2105", "C2RClientVer": "16.0.6925.1044", "ContextData": "Starting pool initialization"}
12/14/2016 21:20:37.476 OFFICECL (0xa10) 0xa74 Click-To-Run annt7 Medium ProcessPool::Initialize - Initializing Main Process Pool
12/14/2016 21:20:37.476 OFFICECL (0xa10) 0xa74 Click-To-Run a6n06 Medium ExecutionContext::IsScenarioResumeMutexHeld - Acquired scenario resume mutex
12/14/2016 21:20:37.476 OFFICECL (0xa10) 0xa74 Click-To-Run annuf Medium SystemProcessPool::DoInitialize - Initializing System Process Pool E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:37.476 OFFICECL (0xa10) 0xa74 Click-To-Run anntv Medium ConfigurationManager::Initialize - Initializing ConfigurationManager E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:37.476 OFFICECL (0xa10) 0xa74 Click-To-Run General Telemetry azfeb Medium ConfigurationManager::Initialize {"MachineId": "f68009f4f8daec41b4fa8d5fdc362fdd", "SessionID": "76e00ca8-4cf2-42a2-9632-53c85d71c7a6", "GeoID": 244, "Ver": "16.0.6965.2105", "C2RClientVer": "16.0.6925.1044", "ContextData": "Initialize"} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:37.476 OFFICECL (0xa10) 0xa74 Click-To-Run bduv7 Medium ConfigurationManager::PopulateInitialConfigurationSettings {"MachineId": "f68009f4f8daec41b4fa8d5fdc362fdd", "SessionID": "76e00ca8-4cf2-42a2-9632-53c85d71c7a6", "GeoID": 244, "Ver": "16.0.6965.2105", "C2RClientVer": "16.0.6925.1044", "ContextData": "Populating initial configuration settings"} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:37.476 OFFICECL (0xa10) 0xa74 Click-To-Run annt4 Medium Pipeline::Initialize - Initializing pipeline with PipelineServerName: "ClickToRun_Pipeline16" E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:37.679 OFFICECL (0xa10) 0xa74 Click-To-Run General Telemetry bexdb Medium Pipeline::Initialize {"MachineId": "f68009f4f8daec41b4fa8d5fdc362fdd", "SessionID": "76e00ca8-4cf2-42a2-9632-53c85d71c7a6", "GeoID": 244, "Ver": "16.0.6965.2105", "C2RClientVer": "16.0.6925.1044", "ContextData": "Pipeline initialized"} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:37.679 OFFICECL (0xa10) 0xa74 Click-To-Run annt1 Medium Orchestration::Initialize - Initializing Orchestration E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:41.252 OFFICECL (0xa10) 0xa74 Click-To-Run arqj3 Monitorable Orchestration::Initialize - Initializing RSOD during Orchestration E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:41.252 OFFICECL (0xa10) 0xa74 Click-To-Run an803 Medium RSODManager::Initialize - Initializing RSOD E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.216 OFFICECL (0xa10) 0xa74 Click-To-Run an804 Medium RSODManager::Initialize - RSOD Initialized E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.216 OFFICECL (0xa10) 0xa74 Click-To-Run annuz Medium TaskFactory::TryLoadScenario - Start loading INSTALL scenario E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.216 OFFICECL (0xa10) 0xa74 Click-To-Run annu0 Medium TaskFactory::TryLoadScenario - Loading INSTALL scenario is successful E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run apvws Medium TaskScenario::ResumeScenario - Attempts to resume scenario INSTALL E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run aqdyl Medium TaskScenario::ResumeScenario - Resuming the scenario INSTALL E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run as776 Medium TaskGroup::ResumeExecutingTasks - Resuming task FB9843BB-0D8A-4347-A227-C759C3FC9103. E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run aqdyj Medium TaskGroup::ResumeExecutingTasks - Resuming Group {5603D3AB-5291-4F2A-B099-4313629824EB} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run as776 Medium TaskGroup::ResumeExecutingTasks - Resuming task 5603D3AB-5291-4F2A-B099-4313629824EB. E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run aqdyj Medium TaskGroup::ResumeExecutingTasks - Resuming Group {3B2063B8-1A55-431B-9934-D3C4A1AEBC61} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run as776 Medium TaskGroup::ResumeExecutingTasks - Resuming task 3B2063B8-1A55-431B-9934-D3C4A1AEBC61. E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run aqdyj Medium TaskGroup::ResumeExecutingTasks - Resuming Group {1FD1EAA4-FF38-4391-96CA-4AA7E455C46C} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run as776 Medium TaskGroup::ResumeExecutingTasks - Resuming task 1FD1EAA4-FF38-4391-96CA-4AA7E455C46C. E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run aqdyj Medium TaskGroup::ResumeExecutingTasks - Resuming Group {B0342EDB-1D24-44D6-BF01-3AC9ECEBDEC9} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run as776 Medium TaskGroup::ResumeExecutingTasks - Resuming task B0342EDB-1D24-44D6-BF01-3AC9ECEBDEC9. E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run aqdyj Medium TaskGroup::ResumeExecutingTasks - Resuming Group {7C1F27D7-A42A-4E11-B2BA-73CC10BAD838} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run as776 Medium TaskGroup::ResumeExecutingTasks - Resuming task 7C1F27D7-A42A-4E11-B2BA-73CC10BAD838. E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run Task Telemetry a7yck Medium TaskGroup::ResumeExecutingTasks {"ScenarioInstanceId": "405452FA-A304-426E-A60C-C9EE46270DBF", "TaskId": "7C1F27D7-A42A-4E11-B2BA-73CC10BAD838", "TaskType": "GROUP:{7C1F27D7-A42A-4E11-B2BA-73CC10BAD838}", "TaskState": 1, "Scenario": "INSTALL", "InstallID": "28F7FCB5-AC6D-4771-9A95-69285B1FF5EA", "ScenarioSubType": "OnlineRepair", "SourceType": "CDN", "MachineId": "f68009f4f8daec41b4fa8d5fdc362fdd", "SessionID": "76e00ca8-4cf2-42a2-9632-53c85d71c7a6", "GeoID": 244, "Ver": "16.0.6965.2105", "C2RClientVer": "16.0.6925.1044", "ContextData": "Ensuring Stream Session..."} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run as6oe Medium Pipeline::SendTrace: PipelineOpenStreamSession: Creating new StreamSession. E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run as6oa Medium Pipeline::FillActiveManifest: Filling active manifest. E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:20:44.231 OFFICECL (0xa10) 0xa74 Click-To-Run General Telemetry bhmdn Medium Pipeline::FillActiveManifest {"MachineId": "f68009f4f8daec41b4fa8d5fdc362fdd", "SessionID": "76e00ca8-4cf2-42a2-9632-53c85d71c7a6", "GeoID": 244, "Ver": "16.0.6965.2105", "C2RClientVer": "16.0.6925.1044", "ContextData": "{'ConfigName':'74B64414-9B9A-450F-B75A-D754A051DDB1', 'ConfigurationSourceType':'1','ProductReleasesModifierSerialized':'16.0.6965.2105||O365ProPlusRetail.16_en-us_x-none||||','ProductInfo':'O365ProPlusRetail.16_en-us_x-none'}"} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:21:02.358 OFFICECL (0xa10) 0xa74 Click-To-Run as6oc Medium Pipeline::FillWorkingManifest: Filling working manifest. E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:21:02.658 OFFICECL (0xa10) 0xa74 Click-To-Run a2q5f Medium HttpTransport::CheckReachable {"MachineId": "f68009f4f8daec41b4fa8d5fdc362fdd", "SessionID": "76e00ca8-4cf2-42a2-9632-53c85d71c7a6", "GeoID": 244, "Ver": "16.0.6965.2105", "C2RClientVer": "16.0.6925.1044", "ContextData": "{'X-CID':'2'}"} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xa74 Click-To-Run as6oe Medium Pipeline::SendTrace: PipelineOpenStreamSession: StreamSession (405452FA-A304-426E-A60C-C9EE46270DBF) successfully opens. E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xa74 Click-To-Run aqdyk Medium TaskGroup::ResumeExecutingTasks - Resuming task {FCCF8427-5C3A-462F-B5EE-D655454CBBF5} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xa74 Click-To-Run annua Medium ProcessPool::QueueTaskItem - Task PUBLISHRSOD:{FCCF8427-5C3A-462F-B5EE-D655454CBBF5} is being scheduled to run in this process E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xa74 Click-To-Run as777 Medium TaskGroup::ResumeExecutingTasks - Group was not resumed, queuing Group {B0342EDB-1D24-44D6-BF01-3AC9ECEBDEC9} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xa74 Click-To-Run annua Medium ProcessPool::QueueTaskItem - Task GROUP:{B0342EDB-1D24-44D6-BF01-3AC9ECEBDEC9} is being scheduled to run in this process E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xa74 Click-To-Run as777 Medium TaskGroup::ResumeExecutingTasks - Group was not resumed, queuing Group {3B2063B8-1A55-431B-9934-D3C4A1AEBC61} E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xa74 Click-To-Run annua Medium ProcessPool::QueueTaskItem - Task GROUP:{3B2063B8-1A55-431B-9934-D3C4A1AEBC61} is being scheduled to run in this process E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xa74 Click-To-Run annua Medium ProcessPool::QueueTaskItem - Task SCENARIO:{FB9843BB-0D8A-4347-A227-C759C3FC9103} is being scheduled to run in this process E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xa74 Click-To-Run aplq5 Medium ExecutionContext::ResumeExecutingScenario - Successfully resumed scenario INSTALL. E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xa74 Click-To-Run annto Medium ApiServer::Initialize - Initializing ApiServer for endpoint: C2RClientAPI_Server_System16 E8B8C9B0-F9E1-487F-A0A0-873CC6298B9F
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xa74 Click-To-Run General Telemetry bexdh Medium ServiceStartupBehavior::ServiceMain {"MachineId": "f68009f4f8daec41b4fa8d5fdc362fdd", "SessionID": "76e00ca8-4cf2-42a2-9632-53c85d71c7a6", "GeoID": 244, "Ver": "16.0.6965.2105", "C2RClientVer": "16.0.6925.1044", "ContextData": "Pool initialized correctly"}
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xd7c Click-To-Run Task Telemetry aqvpf Medium Task::Execute {"ScenarioInstanceId": "405452FA-A304-426E-A60C-C9EE46270DBF", "TaskId": "FCCF8427-5C3A-462F-B5EE-D655454CBBF5", "TaskType": "PUBLISHRSOD:{FCCF8427-5C3A-462F-B5EE-D655454CBBF5}", "TaskState": 1, "Scenario": "INSTALL", "InstallID": "28F7FCB5-AC6D-4771-9A95-69285B1FF5EA", "ScenarioSubType": "OnlineRepair", "SourceType": "CDN", "MachineId": "f68009f4f8daec41b4fa8d5fdc362fdd", "SessionID": "76e00ca8-4cf2-42a2-9632-53c85d71c7a6", "GeoID": 244, "Ver": "16.0.6965.2105", "C2RClientVer": "16.0.6925.1044", "ContextData": "Starting task {'Attempt':'1'}"}
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xd80 Click-To-Run annvj Medium Worker::TaskExecutionThreadProc - Task GROUP:{B0342EDB-1D24-44D6-BF01-3AC9ECEBDEC9} completed with TaskState TASKSTATE_EXECUTING.
12/14/2016 21:21:02.678 OFFICECL (0xa10) 0xd80 Click-To-Run annu6 Medium TaskGroup::DoHandleWorkerCompleteEvent - Task {B0342EDB-1D24-44D6-BF01-3AC9ECEBDEC9} complete event is handled by task {B0342EDB-1D24-44D6-BF01-3AC9ECEBDEC9}
12/14/2016 21:21:02.688 OFFICECL (0xa10) 0xd84 Click-To-Run annvj Medium Worker::TaskExecutionThreadProc - Task GROUP:{3B2063B8-1A55-431B-9934-D3C4A1AEBC61} completed with TaskState TASKSTATE_EXECUTING.
12/14/2016 21:21:02.688 OFFICECL (0xa10) 0xd84 Click-To-Run annu6 Medium TaskGroup::DoHandleWorkerCompleteEvent - Task {3B2063B8-1A55-431B-9934-D3C4A1AEBC61} complete event is handled by task {3B2063B8-1A55-431B-9934-D3C4A1AEBC61}
12/14/2016 21:21:02.688 OFFICECL (0xa10) 0xd7c Click-To-Run aolu8 Medium TaskPublishRSOD::DoExecute - RSOD Manager successfully initialized.
12/14/2016 21:21:02.688 OFFICECL (0xa10) 0xd88 Click-To-Run annvj Medium Worker::TaskExecutionThreadProc - Task SCENARIO:{FB9843BB-0D8A-4347-A227-C759C3FC9103} completed with TaskState TASKSTATE_EXECUTING.
12/14/2016 21:21:02.688 OFFICECL (0xa10) 0xd88 Click-To-Run annu6 Medium TaskGroup::DoHandleWorkerCompleteEvent - Task {FB9843BB-0D8A-4347-A227-C759C3FC9103} complete event is handled by task {FB9843BB-0D8A-4347-A227-C759C3FC9103}
12/14/2016 21:21:02.688 OFFICECL (0xa10) 0xd7c Click-To-Run apz3j Medium TaskPublishRSOD::DoExecute - Waiting for PublishRSOD thread to finish
12/14/2016 21:21:02.688 OFFICECL (0xa10) 0xd8c Click-To-Run an805 Medium RSODManager::Publish - Publishing RSOD
12/14/2016 21:21:02.788 OFFICECL (0xa10) 0xa84 Logging Liblet bd7ua Unexpected Call to GetPackageVersionToReport failed. {"SH_ErrorCode": -2147467259}
12/14/2016 21:21:32.681 OFFICECL (0xa10) 0xa30 Assert Reporting ahbye Assert SHIP ASSERT FAILED! {"wzTag": "ahbye", "szMessage": null}
12/14/2016 21:21:50.262 OFFICECL (0xa10) 0xd8c Click-To-Run axikh Medium RSODManager::DownloadRSODTree: C:\Program Files (x86)\Microsoft Office\root\rsodwow6432\PowerPivot.x-none.msi.16.x-none.tree.dat



It looks strange but I copy and pasted that directly from the notepad, and I am not sure how to make it more legible.


P.s. the error code remains the same but there are a few crash logs from me trying to find which program was causing this issue by starting up each one separately, so the time stamps on the error logs might not be the same but the error that causes the BSOD seems to be the "SHIP ASSERT FAILED" or "bd7ua" as those are the two that are in every blue screen crash log.

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