Windows 10 WHEA_UNCORRECTABLE_ERROR while playing

  • Thread starter Thread starter DerfelCadarnIta
  • Start date Start date
D

DerfelCadarnIta

Hi everyone,


I'm having a problem I tried to fix for the last couple of months without results.


While playing games in particular (like assettocorsa) but NOT while stressing the CPU/GPU (using for example occt, unigine or IntelBurnTestV2) I get a WHEA_UNCORRECTABLE_ERROR randomly. It happened a couple of times while I was running a Calibre plugin to count ebooks pages.

It might happen the first 2 minutes, it might happen hours later.


This is my setup:

Intel Core i7-4790K

ASRock B85 Pro4

EVGA RTX 2070 BLACK GAMING

2 X 8GB DDR3-1600


The temperature while playing is around 75 degrees celcius, while in idle is 40ish.


Following, one of the BSOD dumps I received:



Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Dumps\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.


************* Path validation summary **************
Response Time (ms) Location
Deferred srv*E:\Disasm\Symbols*Symbol information
Symbol search path is: srv*E:\Disasm\Symbols*Symbol information
Executable search path is:
Windows 10 Kernel Version 18362 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff804`4c800000 PsLoadedModuleList = 0xfffff804`4cc48150
Debug session time: Mon Feb 3 19:27:51.269 2020 (UTC + 0:00)
System Uptime: 1 days 5:28:52.896
Loading Kernel Symbols
...............................................................
................................................................
................................................................
...................Page 1eaeee not present in the dump file. Type ".hh dbgerr004" for details
..
Loading User Symbols
PEB is paged out (Peb.Ldr = 000000a1`da06a018). Type ".hh dbgerr001" for details
Loading unloaded module list
................
For analysis of this file, run !analyze -v
5: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffc884d345d028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_PRODUCT_NAME: To Be Filled By O.E.M.

SYSTEM_SKU: To Be Filled By O.E.M.

SYSTEM_VERSION: To Be Filled By O.E.M.

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: P2.00

BIOS_DATE: 12/06/2013

BASEBOARD_MANUFACTURER: ASRock

BASEBOARD_PRODUCT: B85 Pro4

BASEBOARD_VERSION:

DUMP_TYPE: 1

BUGCHECK_P1: 0

BUGCHECK_P2: ffffc884d345d028

BUGCHECK_P3: be000000

BUGCHECK_P4: 800400

BUGCHECK_STR: 0x124_GenuineIntel

CPU_COUNT: 8

CPU_MHZ: f9f

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3c

CPU_STEPPING: 3

CPU_MICROCODE: 6,3c,3,0 (F,M,S,R) SIG: 25'00000000 (cache) 25'00000000 (init)

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: nvsphelper64.exe

CURRENT_IRQL: f

ANALYSIS_SESSION_HOST: XXXXXXXX

ANALYSIS_SESSION_TIME: 02-03-2020 19:44:49.0848

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

STACK_TEXT:
ffffb100`410c5b78 fffff804`4d2fdfe3 : 00000000`00000124 00000000`00000000 ffffc884`d345d028 00000000`be000000 : nt!KeBugCheckEx
ffffb100`410c5b80 fffff804`4ef8191b : ffffc884`ccecfc30 00000000`00000000 ffffc884`d345d028 00000000`00000000 : hal!HalBugCheckSystem+0xd3
ffffb100`410c5bc0 fffff804`4cb4094d : ffffc884`ccecfc30 ffffb100`410c5c49 00000000`00000000 ffffc884`d345d028 : PSHED!PshedBugCheckSystem+0xb
ffffb100`410c5bf0 fffff804`4d2ff941 : ffffb100`410c5d10 00000000`00000005 ffffc884`ccecfc80 ffffc884`ccecfc30 : nt!WheaReportHwError+0x37d
ffffb100`410c5cb0 fffff804`4d2ffdda : 00000000`00000010 ffffc884`ccecfc80 ffffb100`410c5e68 ffffb100`410c60b0 : hal!HalpMcaReportError+0x6d
ffffb100`410c5e10 fffff804`4d2ffcb4 : ffffc884`cccaeef0 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2
ffffb100`410c5e60 fffff804`4d2fff20 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe0
ffffb100`410c5ea0 fffff804`4d2fefc8 : 00000000`00000000 ffffb100`410c6130 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
ffffb100`410c5ed0 fffff804`4d3001a7 : ffffc884`cccaeef0 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
ffffb100`410c5f00 fffff804`4caa4a1b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
ffffb100`410c5f30 fffff804`4c9d04ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0xb
ffffb100`410c5f60 fffff804`4c9d0171 : ffffb100`00000000 fffff804`4c9d00ae ffff8306`caa0304c 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffffb100`410c60a0 fffff804`4c81ba2b : 00000000`00000000 00000000`00000000 fffff804`4c800000 fffff804`4c833966 : nt!KiMcheckAbort+0x271
ffff8306`caa02ff0 fffff804`4c83c990 : ffffc884`d5502000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeYieldProcessorEx+0x1b
ffff8306`caa03020 fffff804`4c83c281 : ffffb100`410b9180 00000000`fffffffe ffffb100`ffffffff 00000000`00000001 : nt!KiSearchForNewThreadOnProcessor+0xe0
ffff8306`caa030b0 fffff804`4c83b644 : ffffc884`d92842c0 ffffffff`00000000 ffff8306`00000000 fffff804`00000000 : nt!KiSwapThread+0x6c1
ffff8306`caa03150 fffff804`4c8884e7 : 00000000`00000009 00000000`00000000 3f800000`00000001 00000000`00000000 : nt!KiCommitThreadWait+0x144
ffff8306`caa031f0 fffff804`4ce1fe49 : 00000000`00000005 ffff8306`caa03340 ffffc884`ded84660 00000000`00000000 : nt!KeWaitForMultipleObjects+0x287
ffff8306`caa03300 fffff804`4ce1fb65 : ffff9b1b`c4d9a620 ffff8306`caa03a20 ffff8306`caa03848 00000000`00000064 : nt!ObWaitForMultipleObjects+0x2a9
ffff8306`caa03800 fffff804`4c9d2d15 : 000000a1`da5ff758 ffffc884`d92842c0 ffffc884`d92842c0 000000a1`da5ff3e8 : nt!NtWaitForMultipleObjects+0x105
ffff8306`caa03a90 00007ffa`172dcc14 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000a1`da5ff3c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`172dcc14


THREAD_SHA1_HASH_MOD_FUNC: e708a6d307cd83638e7002e951cacd007ef9aa8d

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 28c4f2f8842ad08ca652de5e8b62b37a847b28f3

THREAD_SHA1_HASH_MOD: fbc80fcec5772959885a4ba5ba2919b1f90384b2

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER

BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER

PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER

TARGET_TIME: 2020-02-03T19:27:51.000Z

OSBUILD: 18362

OSSERVICEPACK: 0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 1972-08-22 01:24:00

BUILDDATESTAMP_STR: 190318-1202

BUILDLAB_STR: 19h1_release

BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME: 2db0

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae_internal_timer

FAILURE_ID_HASH: {dbae0c63-5a7c-cd3f-eccf-de6e68aa7cf2}

Followup: MachineOwner
---------

5: kd> !errrec ffffc884d345d028
===============================================================================
Common Platform Error Record @ ffffc884d345d028
-------------------------------------------------------------------------------
Record Id : 01d5d9d0ea7b312c
Severity : Fatal (1)
Length : 936
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 2/3/2020 19:27:51 (UTC)
Flags : 0x00000000

===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ ffffc884d345d0a8
Section @ ffffc884d345d180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal

Proc. Type : x86/x64
Instr. Set : x64
Error Type : Micro-Architectural Error
Flags : 0x00
CPU Version : 0x00000000000306c3
Processor ID : 0x0000000000000005

===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ ffffc884d345d0f0
Section @ ffffc884d345d240
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal

Local APIC Id : 0x0000000000000005
CPU Id : c3 06 03 00 00 08 10 05 - bf fb fa 7f ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0 @ ffffc884d345d240

===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ ffffc884d345d138
Section @ ffffc884d345d2c0
Offset : 664
Length : 272
Flags : 0x00000000
Severity : Fatal

Error : Internal timer (Proc 5 Bank 4)
Status : 0xbe00000000800400
Address : 0xfffff8044c83d270
Misc. : 0xfffff8044c83d270

5: kd> !whea ffffc884d345d028
Error Source Table @ fffff8044ccf4a58
4 Error Sources
Error Source 0 @ ffffc884cde5f8a0
Notify Type : MCE (INT18)
Type : 0x0 (MCE)
Error Count : 1
Record Count : 8
Record Length : 748
Error Records : wrapper @ ffffc884d345d000 record @ ffffc884d345d028
: wrapper @ ffffc884d345d748 record @ ffffc884d345d770
: wrapper @ ffffc884d345de90 record @ ffffc884d345deb8
: wrapper @ ffffc884d345e5d8 record @ ffffc884d345e600
: wrapper @ ffffc884d345ed20 record @ ffffc884d345ed48
: wrapper @ ffffc884d345f468 record @ ffffc884d345f490
: wrapper @ ffffc884d345fbb0 record @ ffffc884d345fbd8
: wrapper @ ffffc884d34602f8 record @ ffffc884d3460320
Descriptor : @ ffffc884cde5f900
Length : 3cc
Max Raw Data Length : 141
Num Records To Preallocate : 8
Max Sections Per Record : 4
Error Source ID : 0
Flags : 80000000
Error Source 1 @ ffffc884d3460a60
WHEA_NOTIFICATION_DESCRIPTOR @ 0xffffc884d3460af0
Notify Type : CMCI (Local Interrupt)
Type : 0x1 (CMC)
Error Count : 0
Record Count : 8
Record Length : 748
Error Records : wrapper @ ffffc884cdb07000 record @ ffffc884cdb07028
: wrapper @ ffffc884cdb07748 record @ ffffc884cdb07770
: wrapper @ ffffc884cdb07e90 record @ ffffc884cdb07eb8
: wrapper @ ffffc884cdb085d8 record @ ffffc884cdb08600
: wrapper @ ffffc884cdb08d20 record @ ffffc884cdb08d48
: wrapper @ ffffc884cdb09468 record @ ffffc884cdb09490
: wrapper @ ffffc884cdb09bb0 record @ ffffc884cdb09bd8
: wrapper @ ffffc884cdb0a2f8 record @ ffffc884cdb0a320
Descriptor : @ ffffc884d3460ac0
Length : 3cc
Max Raw Data Length : 141
Num Records To Preallocate : 8
Max Sections Per Record : 4
Error Source ID : 1
Flags : 80000000
Error Source 2 @ ffffc884cdb0aa60
Notify Type : NMI (INT2)
Type : 0x3 (NMI)
Error Count : 0
Record Count : 1
Record Length : 6c0
Error Records : wrapper @ ffffc884cdea68a0 record @ ffffc884cdea68c8
Descriptor : @ ffffc884cdb0aac0
Length : 3cc
Max Raw Data Length : 100
Num Records To Preallocate : 1
Max Sections Per Record : 3
Error Source ID : 2
Flags : 80000000
Error Source 3 @ ffffc884cdea58a0
Notify Type : Polled
Type : 0x7 (BOOT)
Error Count : 0
Record Count : 0
Record Length : 0
Error Records : Descriptor : @ ffffc884cdea5900
Length : 3cc
Max Raw Data Length : 1000
Num Records To Preallocate : 1
Max Sections Per Record : 1
Error Source ID : 3
Flags : 80000000


I have the full Kernel dump, so I can extract more info from it if needed.

I can rerop the issue pretty easily too.


I tried swapping components, removing them; I replaced my old graphic card for the new one (I had a GTX770 that died while I was experiencing the issue)


I tried reinstalling drivers, removing programs, running AV/malware scans without success.


Any idea welcome,


Thanks

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