Windows 11 Why can my child not purchase with Microsoft store credit?

  • Thread starter Thread starter sampitech
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sampitech

My 15 year old son has an account that is part of my family group. He wanted to purchase some minecoins on the minecraft store, so I bought him $25 in Microsoft credit. This purchase went through, my credit card was charge $25 and my son's account has $25 in credit. All verified.At first, we first get a dialog stating we have $25 in credit. however, when we attempt to purchase the minecoins, we are told "contact us at Microsoft support. We're having trouble processing you payment and we'd like to get it sorted" followed by a link to a troubleshooting page.I have tried multiple things includin

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