F
Forensics_Doc
All of the following occur on an HP Computer running Windows 10 x64 Professional Version.
I have no idea what the "Elevated Command Prompt is (never even heard of it before yesterday), and not of the instructions along the way provide a reasonable, concise and simple way to get to it. Windows Key + X no longer works, I haven't yet found been able to raise a menu on File Explorer and there really isn't even a clear explanation of what one is to see on the screen when (or more likely if), a general user who just goes along every day trying to use their programs and uses the computer, not for games, Facebook, etc. but as a basic tool to process information.
1. What does the Elevated Command Prompt look like in the Command Prompt Window? Is it the "Administrator: Command Prompt window that I somehow stumbled upon yesterday? That is the one that says "C:|WINDOWS\system32", or does it specifically say that it is "C: WINDOWS\elevated command prompt" or something else entirely?
2. How can I ever simply figure what "Error Code: 0x80070005 actually means? There are something like 10,000 different explanations of that error code in every circumstance known to modern man but when I ask the question relating to the predicate event, in this case, "Why does my computer no longer allow me to use any of my printers, notwithstanding the fact that they are all visible under Control Panel, all present in Control Panel as being "Ready" yet they will not even print a "Test Page". No matter which printer, and there are several, that I try to use to print, using several different programs but the simplest being Microsoft Word, instead of printing the document it sends it to a window and wants me to save it as a print file; nor will the computer download anything from the Internet using Chrome, Edge or Firefox (all of which have been confirmed as being up to date and the latest edition), even when the file to be downloaded is an article from a peer-reviewed publication to which I subscribe and to which I am authorized by that particular magazine to download. When I left the office on Wednesday I could download articles from the very same publication, and if necessary I could make a hard copy by using any of the afore-noted printers yet when I returned on Thursday morning all of the above problems began, and since that time this computer is generally useless within the context of its purpose in being acquired. In the interim period, the computer was from when I left on Thursday until I returned on Friday the computer remained in the study in my home, and the only task required of it on Friday was my usual a.m. "Logon" to the computer.
3. During the period subsequent to my beginning to becoming unable to print or download anything using this computer, there have been two (2) persistent error messages the first (and most frustrating as it virtually useless in any context) is: "Error!" (in light gray shaded print on the top left line of the box, followed by an "X" enclosed in a red circle and the wording "An unknown error occurred. This program will be terminated" (please note the nowhere in that window box did it name any specific program in which the "error" occurred, nor did it name the specific program that was being terminated}, and a second error message box (this time more specific as to what file the message applied to but still in light gray shaded print) "C:\WINDOWS\TEMP\bd_15C5.tmp\spz15C6.tmp" once again the "X" preceding the body of the message: "This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings Page". All of the printers that I attempted to use to print on were correctly installed (this having been verified that they had been used during the week on previous days without any problems, and I contacted each Technical Support section of the individual manufacturers of the printers and confirmed that installation was done correctly and was the latest version of same and that the individual printer had the most up to date firmware installed, and in the case of downloads I verified that the target drive had more than sufficient space remaining to accept the download.
4. I have contacted the Technical Support sections of both the manufacturer of the computer (HP), as well as Technical Support sections for each of the manufacturers of the individual printers (Brother, Canon, HP, & Xerox), and none of the above could find any fault or flaw with either the software connection from the computer to their individual printers (some of which interfaced with the computer using WiFi while the others were hard-wired into the LAN) and as previously noted each of the printers had been performing to standards up until Thursday morning, and I was downloading to an internal data drive on the computer that was installed prior to delivery of the computer and downloading to this drive, which had been verified as having sufficient space to receive and record the article being downloaded and had performed in a manner analogous to the individual printers.
5. I also spoke with the Technical Support representative from Microsoft who, after several futile attempts to resolve these issues explained to me that she needed to consult "with her boss" and that she would call me back in less than ten (10) minutes. That occurred at approximately was at approximately 1610hrs on Friday and as I write this it is now 1246hrs on the following Sunday and I am still waiting for here "less than ten (10) minutes" telephone call.
6. While I confess to being functionally illiterate in computers and programming, a fact that I hope any who may be gracious enough to respond to this plea for assistance will recognize and hence explain in the simplest language, as well as any instructions that you might suggest. I am also fully capable of following instructions, reading back to a representative whatever is written on the computer screen, and even to the extent of as may become appropriate transferring control of the computer over to the technical support representative upon request however, I remain unable to discover a solution or to have one that would successfully remedy these errors suggested or actually installed by any tech. support representative to whom I granted control of the computer during any of the times of contact.
Thank you in advance to anyone ((and everyone) who may be able to assist me in returning this computer to its usual operational status.
Continue reading...
I have no idea what the "Elevated Command Prompt is (never even heard of it before yesterday), and not of the instructions along the way provide a reasonable, concise and simple way to get to it. Windows Key + X no longer works, I haven't yet found been able to raise a menu on File Explorer and there really isn't even a clear explanation of what one is to see on the screen when (or more likely if), a general user who just goes along every day trying to use their programs and uses the computer, not for games, Facebook, etc. but as a basic tool to process information.
1. What does the Elevated Command Prompt look like in the Command Prompt Window? Is it the "Administrator: Command Prompt window that I somehow stumbled upon yesterday? That is the one that says "C:|WINDOWS\system32", or does it specifically say that it is "C: WINDOWS\elevated command prompt" or something else entirely?
2. How can I ever simply figure what "Error Code: 0x80070005 actually means? There are something like 10,000 different explanations of that error code in every circumstance known to modern man but when I ask the question relating to the predicate event, in this case, "Why does my computer no longer allow me to use any of my printers, notwithstanding the fact that they are all visible under Control Panel, all present in Control Panel as being "Ready" yet they will not even print a "Test Page". No matter which printer, and there are several, that I try to use to print, using several different programs but the simplest being Microsoft Word, instead of printing the document it sends it to a window and wants me to save it as a print file; nor will the computer download anything from the Internet using Chrome, Edge or Firefox (all of which have been confirmed as being up to date and the latest edition), even when the file to be downloaded is an article from a peer-reviewed publication to which I subscribe and to which I am authorized by that particular magazine to download. When I left the office on Wednesday I could download articles from the very same publication, and if necessary I could make a hard copy by using any of the afore-noted printers yet when I returned on Thursday morning all of the above problems began, and since that time this computer is generally useless within the context of its purpose in being acquired. In the interim period, the computer was from when I left on Thursday until I returned on Friday the computer remained in the study in my home, and the only task required of it on Friday was my usual a.m. "Logon" to the computer.
3. During the period subsequent to my beginning to becoming unable to print or download anything using this computer, there have been two (2) persistent error messages the first (and most frustrating as it virtually useless in any context) is: "Error!" (in light gray shaded print on the top left line of the box, followed by an "X" enclosed in a red circle and the wording "An unknown error occurred. This program will be terminated" (please note the nowhere in that window box did it name any specific program in which the "error" occurred, nor did it name the specific program that was being terminated}, and a second error message box (this time more specific as to what file the message applied to but still in light gray shaded print) "C:\WINDOWS\TEMP\bd_15C5.tmp\spz15C6.tmp" once again the "X" preceding the body of the message: "This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings Page". All of the printers that I attempted to use to print on were correctly installed (this having been verified that they had been used during the week on previous days without any problems, and I contacted each Technical Support section of the individual manufacturers of the printers and confirmed that installation was done correctly and was the latest version of same and that the individual printer had the most up to date firmware installed, and in the case of downloads I verified that the target drive had more than sufficient space remaining to accept the download.
4. I have contacted the Technical Support sections of both the manufacturer of the computer (HP), as well as Technical Support sections for each of the manufacturers of the individual printers (Brother, Canon, HP, & Xerox), and none of the above could find any fault or flaw with either the software connection from the computer to their individual printers (some of which interfaced with the computer using WiFi while the others were hard-wired into the LAN) and as previously noted each of the printers had been performing to standards up until Thursday morning, and I was downloading to an internal data drive on the computer that was installed prior to delivery of the computer and downloading to this drive, which had been verified as having sufficient space to receive and record the article being downloaded and had performed in a manner analogous to the individual printers.
5. I also spoke with the Technical Support representative from Microsoft who, after several futile attempts to resolve these issues explained to me that she needed to consult "with her boss" and that she would call me back in less than ten (10) minutes. That occurred at approximately was at approximately 1610hrs on Friday and as I write this it is now 1246hrs on the following Sunday and I am still waiting for here "less than ten (10) minutes" telephone call.
6. While I confess to being functionally illiterate in computers and programming, a fact that I hope any who may be gracious enough to respond to this plea for assistance will recognize and hence explain in the simplest language, as well as any instructions that you might suggest. I am also fully capable of following instructions, reading back to a representative whatever is written on the computer screen, and even to the extent of as may become appropriate transferring control of the computer over to the technical support representative upon request however, I remain unable to discover a solution or to have one that would successfully remedy these errors suggested or actually installed by any tech. support representative to whom I granted control of the computer during any of the times of contact.
Thank you in advance to anyone ((and everyone) who may be able to assist me in returning this computer to its usual operational status.
Continue reading...