Windows 11 Why is my Microsoft Sculpt Ergonomic Desktop Keyboard repeatedly turning off while I use it?

  • Thread starter Thread starter Valerie_Work
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Valerie_Work

I am using the MS Sculpt Ergonomic Desktop set. The mouse works well, but the keyboard shuts off while I am typing. I have tried the following with no luck: changing the batteries, uninstalling and reinstalling the MS Sculpt Ergonomic Desktop set (keyboard and mouse) from the device manager, and restarting my computer. I also tried plugging the USB dongle into another port, but it did not affect the keyboard. I use a Dell laptop, and I have tried using the keyboard with a MacBook Pro laptop, but the same problem occurred. When the keyboard turns off, I must press on keys until it randomly turn

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