Windows 10 WI-FI Error : A network cable is not properly plugged in or may be broken

  • Thread starter Thread starter OStar1
  • Start date Start date
O

OStar1

I keep getting this error where the Wi-Fi disconnects from the internet. It keeps complaining that there is no LAN cable plugged but there newer was any LAN cable plugged in at all. It restarts the adapter and all is fine for an hour.


- Windows is updated.

- The latest driver is done for Wifi adapter.

- My Wifi is also running the latest firmware.

- Wifi is 10 feet away.

- I'm using 5GHz.

- When not stopping it works totally fine and I can download stuff online at 20 megabyte / second.


I see some errors in Event Viewer:


---------------

(1)

WLAN-AutoConfig 10002

WLAN Extensibility Module has stopped.

NoneModule Path: C:\Windows\system32\Rtlihvs.dllWLAN Extensibility Module has stopped.



---------

(2)

DNS Client Events 1014 (1014)

Name resolution for the name ci5.googleusercontent.com timed out after none of the configured DNS servers responded.


---------------


I'm not sure what to do about this.



Here is the Win10 report.


*************************************************




Windows Network Diagnostics Publisher details

Issues found
A network cable is not properly plugged in or may be brokenA network cable is not properly plugged in or may be broken Detected Detected
Plug an Ethernet cable into this computer Not run

Problem with wireless adapter or access pointProblem with wireless adapter or access point Fixed Fixed
Reset the wireless adapter Failed
Investigate router or access point issues Completed


Issues found Detection details

5 A network cable is not properly plugged in or may be broken Detected Detected


Plug an Ethernet cable into this computer Not run

An Ethernet cable looks like a telephone cable but with larger connectors on the ends. Plug this cable into the opening on the back or side of the computer. Make sure the other end of the cable is plugged into the router. If that does not help, try using a different cable.

6 Problem with wireless adapter or access point Fixed Fixed

Reset the wireless adapter Failed

InformationalNetwork Diagnostics Log
File Name: 6BFA601E-C378-4415-8CF1-513E76A13974.Repair.1.etl


Investigate router or access point issues Completed

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
InformationalNetwork Diagnostics Log
File Name: 6BFA601E-C378-4415-8CF1-513E76A13974.Repair.2.etl




Detection details Expand

InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wi-Fi driver information:

Description . . . . . . . . . . : Realtek 8812BU Wireless LAN 802.11ac USB NIC
Manufacturer . . . . . . . . . : Realtek Semiconductor Corp.
Provider . . . . . . . . . . . : Realtek Semiconductor Corp.
Version . . . . . . . . . . . : 1030.23.502.2017
Inf File Name . . . . . . . . . : C:\Windows\INF\oem31.inf
Inf File Date . . . . . . . . . : Tuesday, October 3, 2017 12:22:06 AM
Section Name . . . . . . . . . : RTL8812bu.ndi
Hardware ID . . . . . . . . . . : usb\vid_0bda&pid_b812
Instance Status Flags . . . . . : 0x180600a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9



InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Ethernet driver information:

Description . . . . . . . . . . : Realtek PCIe GbE Family Controller
Manufacturer . . . . . . . . . : Realtek
Provider . . . . . . . . . . . : Realtek
Version . . . . . . . . . . . : 10.23.1003.2017
Inf File Name . . . . . . . . . : C:\Windows\INF\oem3.inf
Inf File Date . . . . . . . . . : Friday, October 20, 2017 3:32:36 PM
Section Name . . . . . . . . . : RTL8168H.ndi
Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_15
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 14



InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed

Result of diagnosis: No problem found






InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed

Result of diagnosis: No problem found






InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: 3dd4ac34-1b10-4517-b416-440f3dbafc3b
Interface name: Realtek 8812BU Wireless LAN 802.11ac USB NIC
Interface type: Native Wi-Fi

Connection incident diagnosed
Auto Configuration ID: 3
Connection ID: 5

Connection status summary
Connection started at: 2018-09-06 15:55:04-260
Profile match: Success
Pre-Association: Success
Association: Fail
Security and Authentication: Not started

List of visible access point(s): 27 item(s) total, 27 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
E8-8D-28-5E-4D-B1 Infra <unknown> -75 1 Xenophanes
B4-75-0E-C5-FA-82 Infra <unknown> -75 6 ALISSA'S Network 2.4G
76-02-92-C3-F7-70 Infra <unknown> -71 5200000 (Unnamed Network)
60-02-92-C3-F7-70 Infra <unknown> -71 5200000 HOME-341B-5
F2-81-73-AD-3C-7A Infra <unknown> -74 5240000 (Unnamed Network)
C0-C5-22-4C-24-18 Infra <unknown> -71 11 Lucas
38-70-0C-83-7F-F8 Infra <unknown> -71 6 ****-7FFA
7A-02-92-C3-F7-70 Infra <unknown> -70 5200000 (Unnamed Network)
6E-02-92-C3-F7-70 Infra <unknown> -70 5200000 (Unnamed Network)
6A-02-92-C3-F7-70 Infra <unknown> -71 5200000 xfinitywifi
B0-A7-37-B9-E8-CB Infra <unknown> -65 6 (Unnamed Network)
32-F1-9E-3F-DA-92 Infra <unknown> -66 1 xfinitywifi
EC-AA-A0-C2-3E-10 Infra <unknown> -66 6 RonandHermioneAreWatchingYou
20-F1-9E-3F-DA-92 Infra <unknown> -66 1 YaasQueen79
F6-AA-A0-C2-3E-10 Infra <unknown> -66 6 xfinitywifi
20-F1-9E-3F-DA-93 Infra <unknown> -63 5765000 YaasQueen79
62-F1-9E-3F-DA-93 Infra <unknown> -62 5765000 (Unnamed Network)
32-F1-9E-3F-DA-93 Infra <unknown> -62 5765000 xfinitywifi
42-F1-9E-3F-DA-93 Infra <unknown> -59 5765000 (Unnamed Network)
66-02-92-C1-C5-38 Infra <unknown> -53 6 (Unnamed Network)
60-02-92-C1-C5-38 Infra <unknown> -50 6 HOME-341B-2.4
76-02-92-C1-C5-38 Infra <unknown> -50 6 (Unnamed Network)
C0-56-27-45-1E-7A Infra <unknown> -35 11 NYTimes_2.4GHz
7A-02-92-C1-C5-38 Infra <unknown> -53 6 (Unnamed Network)
6E-02-92-C1-C5-38 Infra <unknown> -54 6 (Unnamed Network)
6A-02-92-C1-C5-38 Infra <unknown> -48 6 xfinitywifi
C0-56-27-45-1E-7B Infra <unknown> -42 5240000 NYtimes_5GHz

Connection History

Information for Auto Configuration ID 3

List of visible networks: 14 item(s) total, 14 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 52 Yes Xenophanes
Infra <unknown> Yes 52 Yes ALISSA'S Network 2.4G
Infra <unknown> Yes 94 Yes (Unnamed Network)
Infra <unknown> Yes 53 Yes HOME-341B-5
Infra <unknown> Yes 54 Yes (Unnamed Network)
Infra <unknown> Yes 63 Yes Lucas
Infra <unknown> Yes 63 Yes ****-7FFA
Infra <unknown> No 100 Yes xfinitywifi
Infra <unknown> Yes 69 Yes (Unnamed Network)
Infra <unknown> Yes 69 Yes RonandHermioneAreWatchingYou
Infra <unknown> Yes 71 Yes YaasQueen79
Infra <unknown> Yes 83 Yes HOME-341B-2.4
Infra <unknown> Yes 100 Yes NYTimes_2.4GHz
Infra <unknown> Yes 5 Yes NYtimes_5GHz

List of preferred networks: 1 item(s)
Profile: NYtimes_5GHz
SSID: NYtimes_5GHz
SSID length: 12
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006

Information for Connection ID 6
Connection started at: 2018-09-06 15:55:21-436
Auto Configuration ID: 3
Profile: NYtimes_5GHz
SSID: NYtimes_5GHz
SSID length: 12
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00000000
Association reason code: 0x00000000

Information for Connection ID 5
Connection started at: 2018-09-06 15:55:04-260
Auto Configuration ID: 3
Profile: NYtimes_5GHz
SSID: NYtimes_5GHz
SSID length: 12
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000001

Information for Auto Configuration ID 2

List of visible networks: 14 item(s) total, 14 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 52 Yes Xenophanes
Infra <unknown> Yes 52 Yes ALISSA'S Network 2.4G
Infra <unknown> Yes 94 Yes (Unnamed Network)
Infra <unknown> Yes 53 Yes HOME-341B-5
Infra <unknown> Yes 54 Yes (Unnamed Network)
Infra <unknown> Yes 63 Yes Lucas
Infra <unknown> Yes 63 Yes ****-7FFA
Infra <unknown> No 100 Yes xfinitywifi
Infra <unknown> Yes 69 Yes (Unnamed Network)
Infra <unknown> Yes 69 Yes RonandHermioneAreWatchingYou
Infra <unknown> Yes 71 Yes YaasQueen79
Infra <unknown> Yes 83 Yes HOME-341B-2.4
Infra <unknown> Yes 100 Yes NYTimes_2.4GHz
Infra <unknown> Yes 5 Yes NYtimes_5GHz

List of preferred networks: 1 item(s)
Profile: NYtimes_5GHz
SSID: NYtimes_5GHz
SSID length: 12
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 4
Connection started at: 2018-09-06 15:54:50-964
Auto Configuration ID: 2
Profile: NYtimes_5GHz
SSID: NYtimes_5GHz
SSID length: 12
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000001

Information for Connection ID 3
Connection started at: 2018-09-06 15:54:50-850
Auto Configuration ID: 2
Profile: NYtimes_5GHz
SSID: NYtimes_5GHz
SSID length: 12
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Fail 0x00000000
Association status: Fail 0x00000000
Association reason code: 0x00000000

Information for Connection ID 2
Connection started at: 2018-09-06 15:54:40-426
Auto Configuration ID: 2
Profile: NYtimes_5GHz
SSID: NYtimes_5GHz
SSID length: 12
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038001
Association reason code: 0x00000000

Information for Auto Configuration ID 1

List of visible networks: 11 item(s) total, 11 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 52 Yes Xenophanes
Infra <unknown> Yes 53 Yes ALISSA'S Network 2.4G
Infra <unknown> Yes 63 Yes Office
Infra <unknown> Yes 63 Yes Lucas
Infra <unknown> Yes 100 Yes (Unnamed Network)
Infra <unknown> Yes 64 Yes HOME-341B-5
Infra <unknown> No 100 Yes xfinitywifi
Infra <unknown> Yes 77 Yes YaasQueen79
Infra <unknown> Yes 100 Yes NYtimes_5GHz
Infra <unknown> Yes 100 Yes NYTimes_2.4GHz
Infra <unknown> Yes 100 Yes HOME-341B-2.4

List of preferred networks: 1 item(s)
Profile: NYtimes_5GHz



InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 3dd4ac34-1b10-4517-b416-440f3dbafc3b
Interface name: Realtek 8812BU Wireless LAN 802.11ac USB NIC
Interface type: Native Wi-Fi

Result of diagnosis: Problem found
Issue referred to: RNWF MSM Helper Class

Root cause:
Windows could not connect to "NYtimes_5GHz"
You can try to connect again.

Repair option:
Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.




InformationalDiagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native Wi-Fi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 3dd4ac34-1b10-4517-b416-440f3dbafc3b
Interface name: Realtek 8812BU Wireless LAN 802.11ac USB NIC
Interface type: Native Wi-Fi
Profile: NYtimes_5GHz
SSID: NYtimes_5GHz
SSID length: 12
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: Problem found

Root cause:
Wireless association to "NYtimes_5GHz" failed for an unknown reason

Detailed root cause:
802.11 connection failed due to status code 1: unspecified failure

Repair option:
Try connecting to "NYtimes_5GHz" again
If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.




InformationalNetwork Diagnostics Log
File Name: 6BFA601E-C378-4415-8CF1-513E76A13974.Diagnose.0.etl

InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name: DESKTOP-SMR1IV9
Windows Version: 10.0
Architecture: x64
Time: Thursday, September 6, 2018 3:55:28 PM

Publisher details

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