Windows 10 Windows 10 1903 Random Black Screens and Freezing

  • Thread starter Thread starter ww123td
  • Start date Start date
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ww123td

Hi, my HP Zbook Studio X360 has been freezing and getting random black screens for a long time, usually happening about twice a day. I found this report in the reliability history:

Source​

Windows​


Summary​

Hardware error​


Date​

‎10/‎27/‎2019 10:42 PM​


Status​

Report sent​


Description​

A problem with your hardware caused Windows to stop working correctly.​


Problem signature​

Problem Event Name: LiveKernelEvent​

Code: 1a8​

Parameter 1: 1​

Parameter 2: 0​

Parameter 3: 0​

Parameter 4: 0​

OS version: 10_0_18362​

Service Pack: 0_0​

Product: 256_1​

OS Version: 10.0.18362.2.0.0.256.48​

Locale ID: 1033​


Extra information about the problem​

Bucket ID: LKD_0x1A8_KEYBD_HOTKEY_OSDwmNotVisible_dxgkrnl!DISPLAYSTATECHECKER::CreateBlackScreenLiveDump​

Server information: ae6c52ca-da3e-42c9-a9bb-b80a634f2ca5​


In addition to checking the event history, I had checked the memory, finding no errors. I recently reinstalled Windows and the issue reappeared within the day I completed the installation.

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